Front Office Data Entry Clerk
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as-
- Pick up passport copies at the designated area
- File all passport copies per day and hand it over to the concierge
- Work with computer and scanner to send all the necessary information
- Maintain an up to date knowledge of the hotel and services
- Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
- Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required
Skills:
Education, Qualifications & Experiences
You should ideally have previous experiences in a similar position. You must also have fluency in both written and spoken English, as well as Arabic and well versed with Computer skills.
- Attention to Detail:
- Ability to accurately enter and verify data, minimizing errors.
- Typing Skills:
- Proficient typing speed and accuracy for efficient data entry.
- Organizational Skills:
- Ability to keep files, records, and data systematically organized.
- Time Management:
- Efficiently prioritizing tasks to meet deadlines in a fast-paced environment.
- Computer Proficiency:
- Familiarity with data entry software, spreadsheets (e.g., MS Excel), and databases.
- Communication Skills:
- Strong verbal and written communication skills for interacting with colleagues and clients.
Knowledge & Competencies
The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to finish every task promptly and accurately with an eye for detail. You are vibrant and innovative, outgoing and with a high aptitude for customer care, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Front Desk Agent
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
