📌 Job Title: Customer Support Representative (Chat & Call Center)
📍 Location: Doha, Qatar
🕒 Job Type: Full-time
💰 Salary: QAR 3,000 – QAR 3,500/month
🎯 Job Summary:
We are seeking a dedicated Customer Support Representative to join our growing team. The ideal candidate will be responsible for delivering exceptional customer service via online chat and call support. You will handle customer inquiries, resolve complaints efficiently, provide accurate information, and promote company services when needed.
🛠️ Key Responsibilities:
- Respond promptly to customer inquiries via live chat, email, or phone.
- Provide accurate, valid, and complete information by using the right tools and resources.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed records of customer interactions using CRM platforms.
- Stay up to date with product knowledge and company policies.
- Follow communication procedures, guidelines, and policies.
- Identify and escalate priority issues when necessary.
- Promote and upsell products and services when opportunities arise.
- Assist in training new team members and contribute to knowledge base articles.
✅ Required Skills:
- Strong writing and typing skills for online chat support.
- Active listening skills to understand customer needs effectively.
- Patience and professionalism when dealing with difficult customers.
- Ability to follow scripts while maintaining a natural conversation flow.
- Problem-solving mindset with attention to detail.
- Time management and multitasking skills to handle multiple chats/calls.
- Sales and persuasion skills to upsell and promote services.
- Organizational and documentation skills for proper record-keeping.
- Persistence and focus during repetitive tasks.
- Technical proficiency with call center systems and CRM tools.
🎓 Qualifications & Experience:
- Diploma, Bachelor’s, or Master’s degree in a relevant field.
- 1–2+ years of experience in customer service, call centers, or help desk roles preferred.
- Experience with CRM systems like Salesforce, HubSpot, or Zoho is a plus.
- Fluency in English is required; Arabic is an advantage.
- Ability to work in rotating shifts, including weekends if required.
🌟 Benefits:
- Competitive salary with performance-based incentives.
- Career development and training opportunities.
- Supportive team environment.
- Possibility of promotion based on performance.
