Company Description
Ghaya Training and Consultancy is a Qatari company established in 2015 to deliver high-quality training opportunities, supporting Qatar National Vision 2030. With expertise in talent management and workforce nationalization, our tailored programs span various disciplines, serving the oil & gas, power, telecommunications, and non-profit sectors.
Receptionist and customer service
Role Description
This is a full-time on-site role as a Receptionist and Customer Service representative at Ghaya Training and Consultancy in Doha, Qatar. The role involves daily tasks related to reception duties and delivering exceptional customer service for B2B and B2C.
Qualifications
- Excellent communication and interpersonal skills
- Customer service experience
- Organizational and multitasking abilities
- Proficiency in MS Office applications
- Fluency in Arabic & English (spoken and written);
- Proficiency in written communication
- Professional and friendly demeanor
- Bachelor Degree in business administration or marketing is preferable.
Skills:
Receptionist Skills
- Communication Skills: Clear and effective verbal and written communication is crucial.
- Organization: Ability to manage multiple tasks, schedules, and files efficiently.
- Customer Service Orientation: Friendly and helpful attitude toward visitors and callers.
- Multitasking: Handling various tasks simultaneously, such as answering calls, greeting guests, and managing paperwork.
- Attention to Detail: Ensuring accuracy in data entry, scheduling, and handling correspondence.
- Computer Proficiency: Familiarity with office software (e.g., MS Office, scheduling tools) and phone systems.
- Problem-Solving Skills: Ability to handle inquiries and resolve issues quickly.
- Professionalism: Maintaining a positive demeanor and professional appearance at all times.
Customer Service Skills
- Empathy: Understanding and addressing customer needs and concerns.
- Active Listening: Paying full attention to customers and responding appropriately.
- Conflict Resolution: Handling complaints and difficult situations calmly and effectively.
- Product Knowledge: Being well-informed about products and services to assist customers.
- Patience: Staying calm and composed, especially with challenging customers.
- Adaptability: Adjusting to different customer personalities and situations.
- Sales Skills: Upselling or cross-selling products when appropriate.
- Time Management: Managing time efficiently to assist customers while balancing other responsibilities.
Program & Sales Specialist
Role Description
This is a full-time on-site role as a Program & Sales Specialist located in Doha, Qatar. The Program & Sales Specialist will be responsible for day-to-day tasks related to program development, sales initiatives, and client relationship management within Ghaya Training and Consultancy.
Qualifications
- Proven experience in program development and sales within the training and consultancy industry
- Demonstrated ability to manage client relationships and drive sales targets effectively
- Excellent communication and presentation skills to engage with diverse stakeholders
- Strong organizational skills with the ability to multitask and prioritize effectively
- Knowledge of Qatar’s business landscape and understanding of training needs in different industries
- MBA is preferable.
Essential Skills
- Program Development:
- Ability to design and implement training programs that meet client needs.
- Understanding of instructional design principles.
- Sales Skills:
- Proven ability to achieve and exceed sales targets.
- Strong negotiation skills and ability to close deals effectively.
- Client Relationship Management:
- Excellent interpersonal skills to build and maintain client relationships.
- Ability to understand and address client needs and concerns.
- Communication Skills:
- Strong verbal and written communication skills for effective presentations and stakeholder engagement.
- Ability to tailor messages for diverse audiences.
- Organizational Skills:
- Ability to manage multiple projects and priorities simultaneously.
- Strong attention to detail and time management skills.
- Market Knowledge:
- Familiarity with Qatar’s business landscape and industry-specific training needs.
- Awareness of trends and developments in the training and consultancy sector.
- Analytical Skills:
- Ability to analyze market data and client feedback to inform program development and sales strategies.
- Proficiency in evaluating program effectiveness and making data-driven decisions.
- Collaboration Skills:
- Ability to work effectively in a team environment and collaborate with colleagues across departments.
- Problem-Solving Skills:
- Capable of identifying challenges and developing practical solutions for clients and the organization.
- Educational Qualifications:
- An MBA is preferred, indicating a strong foundation in business principles.
