Front Desk Supervisor
Oversee daily front desk operations, ensuring a smooth and efficient check-in and check-out process.
Lead, train, and motivate front desk staff to deliver outstanding customer service.
Handle guest inquiries, complaints, and requests with professionalism and a positive attitude.
Maintain accurate records of room availability, reservations, and guest information.
Collaborate with other departments to enhance guest experiences and resolve any issues.
Monitor and manage front desk cash handling and financial transactions.
Ensure compliance with hotel policies, procedures, and safety regulations.
Assist in creating and implementing front desk policies and procedures to improve efficiency.
skills:
1. Leadership & Staff Management:
- Team Leadership: Ability to lead, train, and motivate front desk staff to ensure high-quality service and smooth operations.
- Staff Training: Experience in training staff on hotel policies, customer service techniques, and operational procedures.
2. Customer Service Excellence:
- Guest Relations: Handling guest inquiries, complaints, and requests with a professional, friendly, and positive attitude.
- Problem-Solving: Resolving guest issues efficiently and ensuring their needs are met, contributing to positive experiences.
3. Operations & Administration:
- Check-In/Check-Out Management: Overseeing the smooth and efficient check-in and check-out process for guests.
- Record Keeping: Maintaining accurate records of room availability, reservations, and guest information to ensure smooth operations.
- Policy Implementation: Assisting in the creation and implementation of front desk policies and procedures to improve efficiency and service quality.
4. Collaboration & Coordination:
- Cross-Department Collaboration: Working closely with other hotel departments (housekeeping, maintenance, food & beverage) to enhance guest experiences and resolve any issues.
- Communication Skills: Effective communication with guests and internal departments to address any concerns and ensure guest satisfaction.
5. Financial Management:
- Cash Handling: Managing front desk cash handling, ensuring accuracy in financial transactions, and maintaining proper records.
- Transaction Monitoring: Ensuring all financial transactions (payments, refunds) are processed correctly and in compliance with hotel policies.
6. Compliance & Safety:
- Regulatory Compliance: Ensuring adherence to hotel policies, procedures, and safety regulations to provide a safe and comfortable environment for guests and staff.
Job Type: Full-time
StoreKeeper
Material Management: Oversee the receipt, storage, and dispatch of materials, ensuring proper documentation for all in and out transactions.
Inventory Control: Maintain accurate records of all materials, update stock levels, and ensure proper storage practices are followed.
Stock Organization: Ensure that the storage area is well-organized and materials are stored safely and in an orderly fashion for easy retrieval.
Receiving and Inspecting: Check and verify incoming materials against purchase orders, ensuring that items are in good condition and match the order details.
Issuing Materials: Prepare and release materials based on internal requests, ensuring that the right quantities are issued to the correct departments or teams.
Stock Monitoring: Regularly monitor stock levels and report on low or expired inventory. Coordinate with procurement for reordering materials as necessary.
Documentation: Maintain proper records of all materials transactions and perform regular stock counts to ensure accuracy.
Safety and Cleanliness: Ensure that the storage area is safe, clean, and free from hazards, and that all materials are stored in compliance with safety regulations.
skills :
1. Inventory Management:
- Stock Monitoring: Regularly tracking and maintaining accurate inventory levels to ensure materials are available when needed.
- Stock Counting: Performing regular physical counts of stock and reconciling with records to ensure accuracy.
- Inventory Control: Keeping detailed records of materials, including their quantities, location, and condition, ensuring proper stock rotation (e.g., FIFO – First In, First Out).
2. Receiving and Inspection:
- Material Inspection: Checking and verifying incoming materials against purchase orders to ensure accuracy, quality, and that items are in good condition.
- Receiving Documentation: Ensuring proper documentation of all incoming materials, including receipts, invoices, and delivery notes.
3. Material Issuance:
- Issuing Materials: Managing the process of preparing and releasing materials based on internal requests, ensuring the correct quantities are issued to the right teams or departments.
- Internal Coordination: Collaborating with different departments to fulfill material requests accurately and efficiently.
4. Organization and Storage:
- Stock Organization: Ensuring that materials are stored in a well-organized, clean, and easily accessible manner to minimize retrieval time and prevent damage.
- Safe Storage Practices: Ensuring materials are stored according to safety regulations, avoiding hazardous conditions or potential damage to goods.
5. Documentation & Reporting:
- Record-Keeping: Maintaining comprehensive records of all material transactions, including receipts, issues, and stock movements.
- Inventory Reports: Regularly reporting on stock levels, discrepancies, and low or expired inventory to management and coordinating reorders with procurement.
Job Type: Full-time
