π Location: Qatar
π Job Type: Full-time
π Work Schedule: Shifting (flexible hours)
π° Salary: QAR 4,500.00 per month
Job Overview:
We are looking for a highly motivated and service-oriented Customer Service Representative to join our team. The successful candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring client satisfaction across all touchpoints. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently under pressure while adhering to company policies and procedures.
Key Responsibilities:
- Answer and manage inbound/outbound calls, emails, and inquiries in a professional manner
- Resolve customer concerns promptly, accurately, and courteously
- Provide product/service information and guidance to customers
- Maintain thorough knowledge of company products, services, and procedures
- Log all interactions in the system and follow up when necessary
- Escalate unresolved issues to the appropriate departments
- Ensure customer satisfaction and contribute to team targets
Qualifications & Skills:
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Previous experience in customer service or a similar role
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Strong problem-solving skills and conflict resolution abilities
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Ability to deliver excellent service within defined policies and workflows
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Excellent verbal and written communication in English and Tagalog
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Professional demeanor, patience, and a customer-first mindset
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Flexible to work on shifting schedules, including weekends or holidays
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Computer literacy and familiarity with customer support software is a plus
Why Join Us?
- Competitive salary package
- Supportive and dynamic work environment
- Career development opportunities
- Be part of a customer-centric team dedicated to excellence
