ANdAZ
Overview
Andaz represents a refreshing take on the boutique-style hotel. The atmosphere at Andaz is vibrant yet relaxed. Each hotel reflects the unique cultural scene and spirit of the surrounding neighborhood. In addition to friendly and uncomplicated service, signature Andaz elements include a personalized arrival experience, complimentary amenities in every room, the Andaz Studio – an informal meeting space designed to inspire and engage – and a bar/restaurant that attracts local residents as well as visiting guests. Andaz hotels and services have been created to reflect the personal preferences of today’s individual business and leisure traveler. Andaz also serves small creative meetings and other types of gatherings that call for a casual and stylish setting.
Assistant Manager – Outlet (Arabic Speaker)
Summary
You will be responsible to assist with the efficient running of the department in line with Hyatt International’s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager – Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
Qualification
You will be responsible to assist with the efficient running of the department in line with Hyatt International’s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager – Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
Skills:
1. Leadership & Team Management:
- Team Supervision: Ability to manage and lead the outlet team, ensuring smooth operations and meeting Hyatt’s standards.
- Staff Training: Conduct training and development for team members to maintain high standards of service.
- Motivation: Foster a positive, productive work environment to meet employee satisfaction goals.
2. Customer Service & Guest Relations:
- Guest Satisfaction: Ensuring maximum guest satisfaction by responding to guest needs and feedback effectively.
- Problem-Solving: Ability to handle complaints or issues promptly, maintaining a high level of service at all times.
- Personalization: Providing tailored experiences for guests, exceeding their expectations.
3. Financial & Budget Management:
- Cost Control: Overseeing outlet costs (food, labor, supplies) and ensuring that operations are within budget.
- Profitability: Maximizing profitability through strategic planning, cost management, and efficient use of resources.
- Revenue Generation: Implementing sales strategies to boost revenue while maintaining quality standards.
4. Operational Efficiency:
- Operational Procedures: Ensuring that daily operations align with Hyatt’s corporate strategies and standards.
- Quality Control: Monitoring and maintaining the outlet’s standards in food quality, service, and ambiance.
- Inventory Management: Ensuring proper stock levels and managing ordering, receiving, and inventory processes.
5. Communication & Coordination:
- Cross-Departmental Collaboration: Working closely with other departments (kitchen, housekeeping, finance, etc.) to ensure a seamless guest experience.
- Effective Communication: Communicating effectively with staff, management, and guests to ensure smooth operations.
- Report Management: Assisting in preparing reports on outlet performance, guest feedback, and financial status.
6. Cultural Sensitivity & Flexibility:
- Diverse Guest Profiles: Understanding and accommodating the cultural backgrounds and expectations of diverse guests.
- Adaptability: Being flexible and adaptable to meet changing business needs and guest expectations.
Team Leader – Security (Arabic Speaker)
Summary
Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way.
At Andaz, which translates from Hindi as “personal style”, we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Andaz Doha is a five-star luxury lifestyle property in the heart of Doha, expressed through local experiences, art and design, and picture-perfect drinking and dining, in a playful environment. Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests’ creativity and inspiring them to express their unique style and passions.
Team Leader – Security role
- Through hands-on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
- Ensures the smooth running of all operational procedures within the department and in-relation to other departments.
- Conducts enquiries and checks on all security and fire related incidents and submit initial reports.
- Assists management and enforcement offices in emergency situations.
- Assists in the investigation of any accidents and security incidents involving hotel guest and associates.
Qualifications
Good problem-solving, administrative, and interpersonal skills are a must.
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years of work experience in Hotel operations.
Skills:
1. Leadership & Team Management:
- Supervision: Ability to supervise and manage a team of Security Officers, ensuring they perform their duties according to the hotel’s policies and procedures.
- Staff Development: Providing guidance and support to security team members, helping them grow and perform effectively.
- Motivation: Leading by example to maintain a high level of discipline, professionalism, and service within the team.
2. Security Management & Incident Handling:
- Emergency Response: Ability to react promptly and effectively in emergency situations, coordinating with hotel management and external authorities as needed.
- Incident Investigation: Conducting thorough investigations into security and fire-related incidents, ensuring that initial reports are completed accurately.
- Risk Assessment: Identifying potential security risks and developing strategies to prevent incidents, ensuring the safety of guests and staff.
3. Problem Solving & Decision-Making:
- Critical Thinking: Ability to make quick, informed decisions in high-pressure situations, such as emergencies or security breaches.
- Conflict Resolution: Strong skills in resolving disputes or issues related to guest or staff safety, ensuring a calm and secure environment.
4. Interpersonal & Communication Skills:
- Clear Communication: Effective communication with both security team members and hotel management to ensure smooth operations and coordination.
- Guest Interaction: Handling guest concerns related to security in a professional, approachable manner, maintaining a positive atmosphere even during challenging situations.
- Collaboration: Working closely with other departments (e.g., housekeeping, front desk, maintenance) to ensure seamless hotel operations.
5. Operational & Administrative Skills:
- Operational Procedures: Knowledge of security protocols and procedures and ensuring they are followed meticulously.
- Documentation & Reporting: Managing detailed reports on incidents, accidents, and other security-related matters in accordance with hotel policies and local laws.
- Compliance: Understanding of relevant legal and regulatory requirements related to security and safety within a hotel environment.
6. Crisis Management:
- Emergency Preparedness: Ability to lead and manage emergency situations, ensuring the safety of all individuals in the hotel during a crisis.
- Fire Safety Knowledge: In-depth understanding of fire safety protocols and procedures, and the ability to act as a point of contact during fire-related incidents.