Front Desk Receptionist
Job Summary
We are seeking a Front Desk Receptionist to join our team in providing excellent customer service and administrative support. The ideal candidate will be responsible for managing the front desk operations efficiently.
Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our property, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Type: Full-time
key skills:
- Communication Skills: Clear and polite verbal and written communication is essential for interacting with clients and colleagues.
- Customer Service: A friendly demeanor and the ability to handle inquiries, complaints, and requests with professionalism.
- Organization: Strong organizational skills help manage appointments, files, and office supplies effectively.
- Multitasking: The ability to handle multiple tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
- Technical Proficiency: Familiarity with office software (e.g., MS Office, scheduling systems) and phone systems.
- Attention to Detail: Ensuring accuracy in tasks like data entry, scheduling, and managing correspondence.
- Problem-Solving Skills: Ability to think quickly and resolve issues that may arise during the day.
- Interpersonal Skills: Building rapport with clients and team members is key for a welcoming environment.
- Time Management: Effectively prioritizing tasks to meet deadlines and manage workflow.
- Professionalism: Maintaining a professional appearance and demeanor, representing the organization positively.
Sales Agent – Real Estate
- Real Estate experience is required.
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
- Meeting planned sales goals, specialized in selling apartments.
- Ability to explain full details to clients and understand their needs.
- Setting individual sales targets with the sales team.
- Tracking sales goals and reporting results as necessary.
- Overseeing the activities and performance of the sales team.
- Coordinating with marketing on lead generation.
- Promoting the organization and products.
Job Type: Full-time
- Communication Skills: Strong verbal and written communication to effectively interact with clients and stakeholders.
- Negotiation Skills: The ability to negotiate deals and terms favorably for clients while maintaining positive relationships.
- Market Knowledge: Understanding local market trends, property values, and neighborhood characteristics to provide informed advice.
- Customer Service: A focus on building relationships and providing exceptional service to meet client needs.
- Sales Skills: Proficiency in closing deals and persuading clients to make purchases.
- Networking Abilities: Building and maintaining a network of contacts in the real estate industry, including other agents, mortgage brokers, and contractors.
- Time Management: Effectively managing schedules and prioritizing tasks to handle multiple clients and listings.
- Problem-Solving Skills: Ability to address challenges that arise during transactions and find suitable solutions.
- Attention to Detail: Ensuring accuracy in contracts, listings, and paperwork to avoid costly mistakes.
- Technology Proficiency: Familiarity with real estate software, CRM systems, and online listing platforms.
- Marketing Skills: Creating effective marketing strategies to promote properties and attract buyers.
