Customer Service Representative

Job Description:

Position Overview: The Customer Service Representative is responsible for providing exceptional support to customers, addressing their inquiries, resolving issues, and ensuring a positive experience with the company’s products or services.

Key Responsibilities:

1. Customer Interaction:
   • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
   • Provide information about products, services, and company policies.
2. Issue Resolution:
   • Identify and resolve customer issues or complaints efficiently and effectively.
   • Escalate complex problems to appropriate departments when necessary.
3. Order Management:
   • Process customer orders, returns, and exchanges accurately.
   • Maintain up-to-date records of customer interactions and transactions.
4. Product Knowledge:
   • Stay informed about company products, services, and promotions to provide accurate information to customers.
   • Actively participate in training sessions to improve product knowledge.
5. Feedback Collection:
   • Gather customer feedback to improve service quality and customer satisfaction.
   • Report common issues or trends to management for further action.
6. Team Collaboration:
   • Work closely with other departments to ensure a seamless customer experience.
   • Participate in team meetings to discuss performance metrics and service improvements.
7. Documentation:
   • Maintain accurate logs of customer interactions and follow-up actions taken.
   • Ensure compliance with company policies and procedures in all customer interactions.

Qualifications:

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Previous experience in customer service or a related role.
• Strong verbal and written communication skills.
• Proficient in using customer service software and MS Office applications.
• Ability to work independently and as part of a team.

Please send your CV via WhatsApp only, Don’t call never ever *0097433224212*

Administrative and Receptionist Position.

We are looking for a female candidate who is proficient in English and skilled in computer and file management. Preference will be given to candidates living around Muither or Al Rayyan. The office is located in Muither, Um Al-Doom Street.

Skills:

1. Communication Skills:
   • Clear and effective verbal and written communication.
   • Ability to engage with clients, visitors, and staff professionally.
2. Organizational Skills:
   • Strong ability to manage multiple tasks and prioritize effectively.
   • Proficiency in maintaining orderly files and records.
3. Customer Service Orientation:
   • Friendly and approachable demeanor to assist visitors and clients.
   • Ability to address inquiries and resolve issues promptly.
4. Attention to Detail:
   • Meticulous in handling documents, data entry, and scheduling.
   • Ability to ensure accuracy in all administrative tasks.
5. Technical Proficiency:
   • Familiarity with office software (e.g., MS Office Suite) and office equipment.
   • Basic troubleshooting skills for computers and printers.
6. Time Management:
   • Ability to manage time effectively to meet deadlines and keep the office running smoothly.
   • Skill in organizing daily schedules and appointments.
7. Interpersonal Skills:
   • Strong relationship-building abilities to connect with diverse individuals.
   • Collaborative mindset for working with teams.
8. Problem-Solving Skills:
   • Ability to think critically and address unexpected challenges efficiently.
   • Resourcefulness in finding solutions to administrative issues.
9. Confidentiality:
   • Understanding of privacy regulations and discretion in handling sensitive information.
10. Flexibility and Adaptability:
    • Willingness to adjust to changing priorities and tasks.
    • Ability to remain calm in a fast-paced environment.

Additional Skills

• Multilingual Abilities: Proficiency in multiple languages can enhance communication.
• Basic Financial Skills: Familiarity with invoicing and basic bookkeeping.
• Event Coordination: Skills in organizing meetings and company events.

Just send your CV via WhatsApp only at *77165730*

Don’t call never ever

receptionist

We are looking for a receptionist for a luxury car showroom and workshop. The candidate must have prior experience as a receptionist, be proficient in both Arabic and English, and be available to join immediately.

Skills:

1. Communication Skills:
   • Clear verbal and written communication.
   • Ability to engage with visitors and staff professionally.
2. Customer Service Orientation:
   • Friendly and approachable demeanor.
   • Strong problem-solving skills to address inquiries and complaints.
3. Organizational Skills:
   • Ability to manage multiple tasks and prioritize effectively.
   • Proficiency in maintaining orderly files and records.
4. Technical Proficiency:
   • Familiarity with office software (e.g., MS Office) and office equipment.
   • Basic troubleshooting skills for computers and printers.
5. Attention to Detail:
   • Meticulous in data entry and document management.
   • Ability to ensure accuracy in scheduling and record-keeping.
6. Time Management:
   • Effective in organizing daily schedules and managing appointments.
   • Skill in meeting deadlines and maintaining office efficiency.
7. Interpersonal Skills:
   • Strong relationship-building abilities to connect with diverse individuals.
   • Collaborative mindset for working with teams.
8. Confidentiality:
   • Understanding of privacy regulations and discretion in handling sensitive information.
9. Flexibility and Adaptability:
   • Willingness to adjust to changing tasks and priorities.
   • Ability to remain calm in a fast-paced environment.
10. Multitasking Ability:
    • Capacity to handle multiple inquiries and tasks simultaneously without compromising quality.

Please send your updated CV via WhatsApp only. Do not call never ever: *0097431322121*