📞 Call Center Duties & Responsibilities
1. Answering Inbound Calls
- Responding to customer inquiries promptly and professionally.
- Providing accurate information about products or services.
- Logging call details and customer interactions in CRM systems.
2. Making Outbound Calls
- Following up with customers on previous issues.
- Conducting surveys or sales calls.
- Confirming appointments or deliveries.
3. Problem Solving
- Troubleshooting product/service issues.
- Escalating complex problems to supervisors or specialized departments.
- Following up to ensure issues are resolved.
4. Data Entry & Documentation
- Recording details of customer conversations.
- Updating customer profiles.
- Maintaining accurate call logs and notes.
5. Providing Product/Service Support
- Explaining features, pricing, and policies.
- Assisting with orders, returns, refunds, or technical issues.
6. Meeting KPIs & Targets
- Hitting targets such as average handling time, first-call resolution, and customer satisfaction scores.
- Participating in training and quality assurance sessions.
7. Handling Complaints
- Listening empathetically to customer concerns.
- Offering solutions or compensation when necessary.
- Remaining calm under pressure.
The Call Center Executive personnel will work with our facility management company, reporting to the Operations Director
Job Summary:
- Answer telephone, email, and internet enquiries about goods and services provided by the organization
- Promote the goods and services
- Handle customer inquiries and complaints
- Help customers with questions or issues including issues that can be resolved with a quick call, text, or canned response
Job Type: Full-time
