Call Center Agent Job Description
We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will deliver exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a professional and efficient manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key ResponsibilitiesCustomer Support
- Handle inbound and outbound calls professionally and courteously.
- Address customer inquiries regarding banking products, services, and account details.
- Provide accurate information and resolve customer issues efficiently.
Problem Resolution
- Investigate and resolve customer complaints or escalate them to the appropriate department.
- Follow up with customers to ensure issue resolution and satisfaction.
Account Assistance
- Assist customers with account-related activities, including balance inquiries, transaction details, and statement requests.
- Guide customers through digital banking platforms and troubleshoot issues.
Compliance and Security
- Adhere to banking regulations, policies, and procedures while handling customer information.
- Maintain confidentiality and security of sensitive customer data.
Communication and Documentation
- Record call details, customer interactions, and resolutions accurately in the system.
- Provide feedback and suggest process improvements to enhance customer experience.
Team Collaboration
- Collaborate with team members and other departments to resolve complex issues.
- Participate in team meetings, training sessions, and performance reviews.
Qualifications
- Bachelor’s degree required.
- Previous experience in customer service, call centers, or banking is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM systems, banking software, and MS Office.
- Ability to handle high call volumes and work under pressure.
Key Competencies
- Customer-Centric Approach: Prioritize customer needs and satisfaction.
- Team Player: Work effectively within a team environment.
- Adaptability: Quickly adjust to changing priorities and processes.
- Time Management: Manage multiple tasks and meet deadlines.
- Professionalism: Maintain a calm and polite demeanor during challenging interactions
Job Type: Full-time
Pay: QAR5,000.00 – QAR6,500.00 per month
Application Question(s):
- Do you have experience working on CRM software?
- Are you available to join immediately?
Application Question(s):
- Do you have experience working on CRM software?
- Are you available to join immediately?
Education:
- Bachelor’s (Required)
Experience:
- CRM Software: 1 year (Required)
- Call Center: 2 years (Required)
Experience:
- CRM Software: 1 year (Required)
- Call Center: 2 years (Required)
Language:
- Arabic (Required)
License/Certification:
- Qatar ID and NOC (Required)
