- Informs clients by explaining procedures ,answering questions, providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Qualified from approved college.
- 3 Years of experience in call center system.
- Good communication skills.
- Good computer knowledge.
Job Type: Full-time
Job Vacancy Announcement
Company Name: RITS QatarUAECroatia
Job Title: Call Center Representative
Job Type: Full-Time
Location: [Specify Location]
Required Experience: 3 years in a call center environment
Job Description:
Vodafone Team is looking for a talented and highly motivated Call Center Representative to join our dynamic team. In this role, you will be responsible for communicating with customers, answering their inquiries, and providing them with the necessary information regarding our products and services. You will also be responsible for maintaining communication equipment and reporting any issues to the relevant team. Additionally, you will play a key role in improving the quality of our services by adhering to company standards and guidelines and suggesting improvements to internal procedures.
Key Responsibilities:
- Customer Communication: Explain procedures, answer customer questions, and provide information on products and services.
- Quality Maintenance: Ensure all interactions with customers are efficient, professional, and in line with company standards.
- Troubleshooting: Report any issues with communication equipment or systems to the technical support team.
- Process Improvement: Follow standard procedures and guidelines while also suggesting improvements to enhance customer service quality.
- Reporting: Provide regular performance reports and document special cases or issues.
- Team Collaboration: Work closely with team members to ensure an excellent customer service experience.
Required Qualifications:
- Education: Qualified from an approved college.
- Experience: Minimum of 3 years experience in a call center environment.
- Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the capacity to respond quickly to customer queries.
- Good computer knowledge and experience with communication systems.
- Technical Skills: Proficient in using call center systems and equipment.
- Ability to Handle Pressure: Able to work effectively under pressure while maintaining high service quality.
- Adaptability: Flexible and able to adapt to a fast-paced work environment.
Benefits:
- Competitive salary.
- Supportive and motivating work environment.
- Continuous training and development opportunities.
- Health insurance.
- Paid vacation.
How to Apply:
If you meet the required qualifications and are eager to join our team, please submit your resume via the following link: Here Apply
Please ensure to mention “Call Center Representative Position” in the subject line of your email.
Application Deadline: [Insert Deadline Date]
Note: Only candidates whose skills match the job requirements will be contacted.
Vodafone Team is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, or national origin.
