Receptionist/Guest Service Agent
We are seeking a dynamic and friendly individual to join our team as a Receptionist/Guest Service Agent. As the first point of contact for our guests, you will play a crucial role in ensuring their stay exceeds expectations. From warmly welcoming guests to assisting with inquiries and providing exceptional service, you will be instrumental in creating a memorable experience from the moment they arrive.
Responsibilities:
- Greet guests with a warm and welcoming demeanor upon arrival.
- Check guests in and out efficiently, ensuring all necessary information is obtained and provided.
- Handle guest inquiries, requests, and concerns promptly and courteously.
- Provide information about hotel amenities, services, and local attractions.
- Manage reservations and ensure accurate and up-to-date information.
- Assist with administrative tasks, including answering phones, responding to emails, and processing payments.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain a clean and organized front desk area.
Qualifications:
- Previous experience in a customer service role, preferably in a hotel environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and hotel software.
- Ability to remain calm and composed in fast-paced environments.
- Attention to detail and a commitment to providing exceptional service.
- Flexibility to work various shifts, including weekends and holidays.
Skills:
- Customer Service Skills: A friendly, approachable demeanor to greet and interact with guests, ensuring they feel welcomed and valued from the moment they arrive.
- Check-In and Check-Out Efficiency: Ability to check guests in and out smoothly, ensuring all necessary information is collected and provided accurately.
- Guest Inquiry Management: Promptly and courteously handling guest inquiries, requests, and concerns to ensure a high level of guest satisfaction.
- Knowledge of Hotel Services: Familiarity with hotel amenities, services, and local attractions to provide guests with accurate and helpful information.
- Reservation Management: Ability to manage reservations, ensure accurate and up-to-date information, and assist with booking inquiries.
- Administrative Support: Proficiency in answering phones, responding to emails, processing payments, and performing other administrative tasks as required.
Job Type: Full-time
Pay: QAR1,500.00 – QAR1,800.00 per month
Experience:
- Receptionist/Guest Service Agent: 1 year (Required)
Language:
- Arabic (Required)
- English (Required)
Location:
Doha (Required)
Housekeeping Supervisor
Position Overview:
The Housekeeping Supervisor is responsible for ensuring that all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness and presentation. This role requires strong leadership skills, attention to detail, and a commitment to upholding the hotel’s reputation for exceptional guest service.
Key Responsibilities:
- Supervise and manage housekeeping staff, including room attendants, public area cleaners, and laundry personnel.
- Ensure that guest rooms, corridors, and public areas are cleaned and maintained according to hotel standards.
- Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness and upkeep.
- Assign tasks and monitor daily activities of the housekeeping team to ensure timely completion and adherence to quality standards.
- Provide training and development opportunities for housekeeping staff to maintain high levels of service.
- Monitor inventory of cleaning supplies and equipment, and ensure that all supplies are properly stocked and maintained.
- Address guest complaints or requests promptly and professionally, ensuring complete satisfaction.
- Maintain records of room cleaning and maintenance issues, ensuring that follow-up actions are taken.
- Assist with the scheduling of housekeeping shifts and labor costs management.
- Ensure that all safety and hygiene regulations are followed in all areas of the housekeeping department.
- Collaborate with other departments, including front desk and maintenance, to address guest needs and ensure smooth operations.
- Assist in preparing reports and providing feedback to management on departmental performance.
Qualifications:
- Proven experience in housekeeping or a similar role within the hospitality industry (minimum 2-3 years of experience).
- Previous supervisory or leadership experience is highly desirable.
- Strong knowledge of cleaning products, equipment, and techniques.
- Excellent organizational and time-management skills.
- Attention to detail and a commitment to delivering high-quality service.
- Ability to manage and motivate a team effectively.
- Strong communication and interpersonal skills.
- Fluency in English (additional languages are a plus).
- Ability to work flexible hours, including weekends and holidays.
Skills:
- Leadership and Supervisory Skills: Ability to manage and lead a team of housekeeping staff, including room attendants, public area cleaners, and laundry personnel. Experience in supervising or leading a team is highly desirable.
- Attention to Detail: Ability to conduct detailed inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness, maintenance, and adherence to hotel standards.
- Time Management and Organizational Skills: Efficiently assign tasks and monitor daily activities of the housekeeping team to ensure timely completion of duties and high-quality service.
- Training and Development: Capable of providing training and development opportunities to housekeeping staff to maintain service quality and ensure professional growth.
- Inventory Management: Monitor and manage the inventory of cleaning supplies and equipment, ensuring all supplies are properly stocked, maintained, and accounted for.
- Guest Service Excellence: Address guest complaints or requests promptly and professionally, ensuring complete guest satisfaction and maintaining the hotel’s reputation.
- Record Keeping and Follow-Up: Maintain accurate records of room cleaning and maintenance issues and ensure proper follow-up actions are taken.
- Labor Cost and Scheduling Management: Assist in scheduling housekeeping shifts, ensuring labor costs are managed effectively and that all shifts are covered adequately.
- Safety and Hygiene Compliance: Ensure that all safety and hygiene regulations are followed in the housekeeping department and that cleanliness is maintained in all areas.
- Collaboration with Other Departments: Work closely with other departments, including the front desk and maintenance, to address guest needs and ensure smooth operations.
- Reporting and Feedback: Assist in preparing reports and providing feedback to management regarding departmental performance, challenges, and suggestions for improvement.
- Strong Communication and Interpersonal Skills: Effective communication with staff, guests, and management, with an ability to motivate and engage the team.
- Fluency in English: Strong command of English for communication; additional languages are a plus.
Job Type: Full-time
Pay: QAR2,000.00 – QAR3,000.00 per month
Location:
Doha (Required)
Waiter/waitress
Are you passionate about delivering exceptional service with a smile? Wonder Palace Hotel is seeking enthusiastic individuals to join our team as Waiters/Waitresses!
As a Waiter/Waitress, you’ll have the opportunity to create memorable dining experiences for our guests. From recommending menu items to ensuring timely and courteous service, your role will be pivotal in maintaining our high standards of hospitality.
Key Responsibilities:
Greeting and seating guests with a friendly demeanor
Taking orders and serving food and beverages promptly
Ensuring tables are clean and presentable at all times
Responding to guest inquiries and requests with professionalism
Requirements:
Prior experience in a restaurant or hotel setting preferred
Ability to multitask in a fast-paced environment
Knowledge of food and beverage menus
Excellent communication skills and a positive attitude
Join Wonder Palace Hotel and embark on a rewarding career where your passion for service shines every day!
- Customer Service Excellence: Ability to greet and seat guests warmly, creating a positive and welcoming atmosphere from the moment they arrive.
- Order Taking and Service: Skill in taking accurate food and beverage orders and serving them promptly while ensuring high-quality service.
- Attention to Detail: Ability to ensure tables are clean and presentable at all times, maintaining a neat dining environment for guests.
- Multitasking in a Fast-Paced Environment: Capable of handling multiple tasks simultaneously in a busy setting, such as managing multiple tables, taking orders, and delivering food and drinks.
- Menu Knowledge: Understanding of the food and beverage menu to confidently recommend items and answer any questions guests may have.
- Effective Communication: Strong communication skills to interact with guests, listen to their requests, and ensure a positive experience. A positive attitude is essential to create a welcoming atmosphere.
- Problem Solving: Ability to handle guest inquiries or complaints with professionalism and resolve any issues to ensure guest satisfaction.
- Teamwork: Ability to work well with other staff members to ensure seamless service and a smooth operation.
Requirements:
- Experience: Prior experience in a restaurant or hotel setting is preferred.
- Location: Doha, Qatar.
- Job Type: Full-time.
- Pay: QAR 1,500.00 per month.
Application Question(s):
- Are you able to start immediately?
