Associate Program Coordinator
Basic Function
Provides clinical direction and leadership for the assigned Nursing and Clinical Services Division/Department. Coordinates and manages activities of assigned division/department and assumes overall 24- hour responsibility. Develops department goals and objectives, evidenced based patient care practice, policies, and procedures in a cost effective environment. Provides overall organization guidance and direction in collaboration with the managers, prepares and monitors budgeting and quality management.
Scope
Incumbent has responsibility and authority for all activities within assigned division/department; including forecasting nursing & clinical services patient care needs and evaluation of patient care systems/programs. Accountable and responsible for administrative and fiscal management of the division/department and in meeting the Key Performance Indicators (KPIs), patient satisfaction & staff engagement. Interprets and implements Johns Hopkins Aramco Healthcare, Nursing and Clinical Services policies. Plans and oversees the provision for staffing within the division/department, and ongoing education, training and development for staff. Systematically evaluates the quality and effectiveness of nursing & clinical services practice within assigned division/department.
Principal Contacts
INTERNAL: Daily contact with JHAH, Human Resources (HR), Nursing & Clinical Services Managers and other Johns Hopkins Aramco Healthcare (JHAH) health care personnel involved in care of the patient.
EXTERNAL: Frequent contact with departments responsible for concerns relating to employees, patients and families (i.e., JHAH HR and JHAH Government Affairs).
Principal Duties
Performs all duties of Project Coordinator plus the following:
- Leadership and people management:
- Performs all managerial functions common to the division/department level as established by JHAH. Manages and provides leadership that incorporates the JHAH mission and vision, Key Performance Indicators (KPIs) and standards of the organization.
- Manages direct reports effectively, delegating appropriately and holding them accountable for the delivery of specific objectives and targets, maximizing their performance through regular performance coaching and review, and reflective practice, ensuring they meet required standards in their current job whilst developing their skills and knowledge. Provides leadership, supervision, functional guidance, and developmental activities for the nursing & clinical services managers.
- Ensure that where performance issues have been identified, personnel policies are adhered to and specialist advice sought where required.
- Provide guidance and support to all team members as well as to managers in dealing with Human resource issues and disciplinary matters. Promotes a positive work environment conducive to productive, collegial relations among all members of the health care team.
- With the Chief Nursing Officer and managers builds a pool of talent that will sustain the performance of nursing & clinical services in the future by identifying manpower requirements and partaking in the recruitment and selection process.
- Works closely with members of the senior management team to deliver the successful implementation of key initiatives as appropriate by managing the impact of change within the team.
- Promotes the involvement of Nursing & Clinical Services in Community Health Awareness Programs.
- Take responsibility alongside the managers for the clinical education and professional development of the division/department.
- Conducts meetings with managers to communicate information, address quality issues, and problem solve. Contribute as one of the senior management team.
- Supports and monitors the KPIs, Quality Improvement / Risk Management interventions in the division/department
- Remains current regarding nursing & clinical practice developments and trends.
- Develop and implement effective educational programs designed to assist the staff in the progression from novice to expert in the care of the patient and family.
- Assures staff involvement in decision-making process and creates a positive work environment that enhances individual’s abilities to grow professionally.
- Performs annual appraisals on managers/assigned staff and reviews the appraisals of all staff.
- Educates and mentors staff on principles of leadership and creates an environment that is conducive to learning.
- Functions as a staff advocate.
- Participates in multidisciplinary committees, as well as leading Nursing & Clinical Services Division/Department committees.
Principal Duties (cont’d)
- Functions as a member of the Nursing & Clinical Services Executive Committee and supports and communicates the decisions made
- by the committee.
- Recognize the diverse skill levels of individual staff members and the unique needs of the patient population when developing staffing plans; ensures level of staffing for the level of acuity is appropriate 24hours/day. Maintains 24-hour accountability for problem solving.
- Monitor and evaluate appropriate utilization of staff in collaboration with hospital wide stakeholders. Works collaboratively to assure consistency in planning of patient care to achieve expected outcomes interdepartmentally and intra departmentally.
- Responsible for manpower budget and financial planning for area.
- Develops measures and monitors division/department operational performance metrics inclusive of LOS, overtime costs, vacancy and turnover rates.
- Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care which includes, Central Board for Accreditation of Health Care Institutions (CBAHI), Joint Commission International (JCI), Institute Health for Health Care Improvement, (IHI) etc.
- Corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis promoting and the Quality improvement (QI) program within the Department.
- Performs other miscellaneous related duties as requested by the Chief of Nursing Officer.
- Is able to identify, at least one potential successor to the Division/Director role.
- Assesses and forecasts department resource needs and allocates resources/budgets to ensure objectives are met
- Understands the needs, drivers and constraints of various stakeholder groups and applies this understanding in communications and decisions across division/department
- Makes significant expenditures within established parameters
- Directs and implements revenue – enhancing and/or cost-reduction measure
- Manages subordinate managers, and/or professional/technical employees
- Achieves work objectives primarily through impact/influence on others
skills required:
- Leadership and Collaboration: Ability to function as a key member of the Nursing & Clinical Services Executive Committee, supporting decisions and collaborating effectively across departments to achieve consistent patient care outcomes.
- Staffing and Resource Management: Skills in recognizing the varying skill levels of staff and developing appropriate staffing plans, ensuring the right level of staffing to match patient needs and acuity, 24 hours a day. This includes monitoring and evaluating staff utilization.
- Problem Solving and Accountability: Ability to maintain 24-hour accountability for problem-solving and addressing operational challenges, while ensuring high-quality patient care.
- Financial and Budget Planning: Competence in managing the manpower budget, overseeing financial planning, and ensuring efficient resource allocation to meet departmental objectives.
- Operational Performance Monitoring: Ability to develop, measure, and monitor departmental operational performance metrics, including length of stay (LOS), overtime costs, vacancy rates, and turnover rates.
- Regulatory Compliance: Knowledge of and ability to ensure compliance with healthcare standards, including CBAHI, JCI, and IHI, ensuring adherence to regulatory requirements and professional standards.
- Quality Improvement: Experience in implementing corrective action plans to maintain continuous improvement in the quality of care, promoting a culture of quality improvement (QI) within the department.
- Succession Planning: Ability to identify potential successors for key roles within the department, ensuring leadership continuity.
- Resource Forecasting and Allocation: Proficiency in assessing and forecasting department resource needs, allocating resources and budgets effectively to ensure objectives are met.
- Stakeholder Management: Understanding of the needs, drivers, and constraints of various stakeholders, and the ability to apply this understanding to decisions and communications across departments.
- Decision Making and Financial Management: Ability to make significant financial expenditures within established parameters and implement measures that enhance revenue or reduce costs.
- Personnel Management: Experience in managing subordinate managers and professional/technical employees, ensuring the effective achievement of departmental objectives.
- Influence and Impact: Ability to achieve work objectives through influence and collaboration, motivating and guiding others to reach common goals.
Education
- Master’s degree is required.
- Bachelor’s Degree in Nursing/Specialty
Experience
- 9 years clinical nursing experience post-registration with three years of management experience in clinical specialty.
- Expert in clinical knowledge of assigned specialty is required.
Certifications/Other requirements as applicable
- Advanced training /certification in specialty.
- Current licensure as a professional registered nurse.
- Fluent spoken and written English. Spoken Arabic is desirable.
- Professional experience with demonstrated competency in clinical management and leadership skills.
- The ability to establish positive working relationships with all health care members in a multinational setting.
Senior IT Security Analyst
Basic Function
The Senior IT Security Analyst support IT Department, JHAH IT leads, cloud environment, business lines and employees with governance, compliance and communication of JHAH’s information security policies, procedures and standards. The IT Security Analyst functions as the focal point for information security compliance activities
Scope
The candidate will create, manage and maintain user security awareness training, provides on-call support as required, co-administers key applications assisting the IT System Engineer and provides assistance for security related incident response, provides security positioning statements and consultation as it relates to company and SaaS/IaaS/PaaS environment for RFP’s, collaborate with IT management, legal department, safety and security, and law enforcement agencies to manage security vulnerabilities and manage security tools, hardware and vulnerabilities scanning tools to ensure they meet compliance requirements.
Principal Contacts
JHAH IT Leads, Team members, Supervisors and JHAH managers and administrators.
Principal Duties
- Monitor and assess JHAH business continuity program and disaster recovery program;
- Assist with network penetration tests, application vulnerability assessment scans and risk assessment reviews;
- Develop policies and procedures which enable agreed upon best security practices in the organization;
- Coordinate and administer documentation for security processes and procedures for the department and company;
- Maintain oversight of the compliance management program;
- Enforce standards responding promptly to detect offenses, developing corrective action;
- Coordinate responses to information security incidents;
- Coordinate and execute IT security projects; and
- Conduct company-wide data classification assessment and security audits and manage remediation plans.
Additional duties, as may be required
- Responsible for determining security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing cost estimates.
- Responsible for planning security systems by evaluating network and security technologies; developing requirements for Applications, local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related security and network devices; designs public key infrastructures (PKIs), including use of certification authorities (CAs) and digital signatures as well as hardware and software; adhering to industry standards.
- Responsible for maintaining security by monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training programs.
- Responsible for monitoring the security environment; identifying security gaps; evaluating and implementing enhancements
- Design of overarching global security framework, operating model and strategy including related policies and processes
- Implement IT Security policies in accordance with applicable laws, standards and regulations
- Communicate framework, strategy and policies to all relevant internal and external parties
Education
Bachelor’s degree in a Computing/IT field
Experience
- At least 10 years of experience with exposure to general system administration;
- Experience and knowledge in securing technical platforms;
- Experience and knowledge of IT systems/data security as it relates to the cloud environment;
- Strong communication skills (written, verbal, and listening);
- General understanding of networking and telecommunications;
- Ability to learn quickly and maintain a diverse workload in a fast-paced environment; and
- Proficiency with Word, Excel, PowerPoint, Microsoft
Certifications/Other requirements as applicable
- Security Certifications such as Security+, CISSP, GIAC, and others are desirable;
- Healthcare IT experience is a plus;
- Excellent troubleshooting skills, SAP skills desirable; and
- This position requires some weekend and evening assignments as well as availability during off-hours for participation in scheduled and unscheduled activities
- Knowledge of information security standards (e.g., ISO 27001/27002, etc.), rules and regulations related to information security and data confidentiality (e.g., HIPAA, HITECH, HITRUST, Etc.);
- Understanding of regulations and best practices for technical deployments in a cloud/datacenter environment and healthcare industry;
- Experience and knowledge in secure server and workstation deployment and support;
