🌟 Join ECCO Gulf Majorel Qatar
Call Center Representative
ECCO Gulf Majorel Qatar is seeking motivated and customer-oriented Call Center Representatives to join our dynamic and growing team. This role is ideal for individuals who are passionate about delivering excellent customer experiences and thrive in fast-paced service environments.
🔹 Job Overview
As a Call Center Representative, you will serve as the first point of contact for our valued customers. You will be responsible for handling customer interactions professionally, resolving inquiries efficiently, and ensuring a high level of customer satisfaction at all times.
🔹 Key Responsibilities
- Handle inbound and outbound customer calls related to services, inquiries, and follow-ups.
- Provide accurate, clear, and timely information to customers.
- Identify customer needs and offer appropriate solutions and alternatives.
- Maintain and update customer records and call logs in CRM systems.
- Resolve customer complaints in a professional, calm, and efficient manner.
- Escalate complex issues to the relevant department when necessary.
- Follow call center scripts, quality standards, and performance KPIs.
- Collaborate with team members and supervisors to improve service quality.
- Ensure compliance with company policies, procedures, and data confidentiality standards.
- Contribute to a positive and supportive team environment.
🔹 Required Profile
We are looking for enthusiastic, reliable, and customer-focused candidates who meet the following criteria:
- Previous experience in a call center, customer service, or contact center role is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage high call volumes.
- High level of patience, professionalism, and emotional control.
- Proficiency in using computer systems, CRM tools, and MS Office.
- Fluency in Arabic and English (spoken and written).
- Willingness to work in rotational shifts, if required.
🔹 What We Offer
- Competitive salary package.
- Professional and supportive work environment.
- Ongoing training and development programs.
- Career growth opportunities within ECCO Gulf Majorel.
- Exposure to international service standards and best practices.
🔹 Why Join ECCO Gulf Majorel?
At ECCO Gulf Majorel, we believe our people are our greatest asset. We provide an inclusive workplace where employees are empowered to grow, develop their skills, and build long-term careers in the customer experience industry.
