The Emergency Medical Dispatcher (EMD) is a critical role within the National Ambulance Service, responsible for receiving and managing emergency calls through the 999 hotline. The dispatcher acts as the first point of contact for individuals experiencing medical emergencies and ensures that appropriate ambulance and medical assistance is dispatched promptly.
The role requires strong communication skills, the ability to remain calm under pressure, and a professional approach in dealing with sensitive situations. Dispatchers must demonstrate both accuracy and speed in gathering essential details from callers and transferring the information to field teams.
Key Responsibilities:
- Answer emergency 999 calls in a professional and timely manner.
- Obtain critical information such as location, nature of emergency, and patient condition.
- Prioritize cases based on urgency and established triage protocols.
- Accurately record all caller information in the dispatch system.
- Coordinate with ambulance teams to ensure rapid response.
- Provide pre-arrival instructions when necessary (e.g., CPR guidance).
- Maintain constant communication with ambulance crews during response.
- Handle stressful situations with patience and professionalism.
- Adhere to confidentiality standards and data protection policies.
- Report technical or operational issues immediately to supervisors.
Job Requirements:
11. Must hold a valid medical-related certificate or diploma.
12. Applicant must be a resident of Qatar.
13. Age requirement: under 28 years old.
14. Must currently be unemployed (not holding any job).
15. Strong command of both Arabic and English is preferred.
16. Ability to type and enter information quickly and accurately.
17. High emotional resilience and stress management skills.
18. Flexibility to work shifts, nights, weekends, and holidays.
19. Good interpersonal and team collaboration skills.
20. Commitment to professional ethics and ambulance service values.
Additional Details:
21. This is a frontline emergency services position with direct impact on saving lives.
22. Training will be provided for successful candidates to handle medical dispatch protocols.
23. Professional growth opportunities exist within the Ambulance Service sector.
24. Candidates should be motivated, reliable, and community-service oriented.
25. Applicants with strong IT/computer literacy are highly encouraged.
26. Salary and benefits will be in accordance with government healthcare sector standards.
27. Only shortlisted candidates will be contacted for assessment and interview.
28. This role is ideal for young medical graduates looking to start a career in emergency healthcare.
29. Interested candidates must prepare an updated CV in English.
30. Important: Do not call. Applications are accepted only via WhatsApp at 55369229.
