Receptionist/Cashier
To put guest care as a priority, with every effort being made to meet guest’s needs with all comments/complaints being actioned, following procedures as laid down in the service standards manuals.

SPECIFIC JOB RESPONSIBILITIES

• Report for work on time according to the weekly schedule and to be well groomed.
• Assist in the production of daily figures of revenue and occupancies.
• Handle and follow up complaints as per standard.
• Ensure that covering letters, Passport copy and vouchers are attached to registration cards after checking in guests & take the proper guarantee from the guest upon check in.
• Ensure that all wake-up calls are made on time.
• Check daily reservation and make the allocation as well as checking any special requests accordingly
• Fill properly guest’s information in the guest profile, any special preferences
• Follow-up reservation requests after the working hours of the reservation department or in peak hours.
• Ensure efficient check-in and checkout at all times, Follow and fulfill all check list tasks.
• Communicate transportation issues (airport pick-up and airport drop) with the concierge.
• Ensure and handle professionally bills postings, Double-check the bills especially the groups, handle payments on Cash & City Ledger.
• Ensure that cash float is correct at all times, including small change
• Report any short or over in cash to the front office manager or his assistant immediately, and to balance daily any short recorded by accounts.
• Keep the Duty Mobile phone active at all times.

Skills:

1. Guest Care and Complaint Management

• Skill: Customer Service Excellence — Prioritizing guest satisfaction by responding promptly and effectively to their needs and complaints.
• Skill: Problem-Solving — Efficiently addressing guest complaints and following standard procedures to resolve issues.
• Skill: Active Listening — Understanding guest concerns and acting on them appropriately.
• Skill: Attention to Detail — Ensuring all guest requests and complaints are recorded, acted upon, and followed through.

2. Reporting and Revenue Management

• Skill: Basic Financial Understanding — Assisting with the preparation of daily revenue and occupancy reports.
• Skill: Data Accuracy — Ensuring daily figures are accurately reported and monitored.

3. Guest Check-in and Documentation

• Skill: Attention to Detail — Ensuring all required documents (covering letters, passport copies, vouchers) are attached to guest registration cards.
• Skill: Organizational Skills — Efficiently managing guest information and ensuring proper guarantees are taken at check-in.

4. Wake-up Calls and Guest Preferences

• Skill: Time Management — Ensuring wake-up calls are made on time and managing guest schedules.
• Skill: Customer Care — Accurately recording guest preferences and ensuring they are met during the stay.

5. Reservation and Special Requests Management

• Skill: Reservation Management — Checking daily reservations and properly allocating rooms based on guest preferences and special requests.
• Skill: Attention to Detail — Ensuring all reservation requests are properly followed up, especially during busy periods or after hours.

Job Type: Full-time

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Receptionist: 1 year (Preferred)

Language:

Arabice (Preferred)

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Receptionist/ Cashier (Arabic speaking)
Key responsibilities

1. Handle cash, credit or check transactions with customers, collect payments

2. Ensure pricing is correct

3. Issue change, receipts, refunds, or tickets

4. Redeem stamps and coupons

5. Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

6. Make sales referrals, cross-sell products and introduce new ones

7. Resolve customer complaints, guide them and provide relevant information

8. Greet customers when entering or leaving establishment

9. Maintain clean and tidy checkout areas

10. Keep reports of transactions

11. Process returns and check to see if items are damaged

12. Answer customers’ questions and get a manager if answer doesn’t solve the issue

13. Bag, box or wrap packages

14. Pleasantly deal with customers to ensure satisfaction

15. Work on Point-of-Sale system and software, accept orders and manage them in cooperation with the kitchen crew

Skills :

1. Handle Cash, Credit, or Check Transactions with Customers and Collect Payments

• Skill: Cash Handling — Ability to manage cash, credit, and check transactions accurately.
• Skill: Attention to Detail — Ensuring accuracy in transactions to avoid discrepancies or errors.
• Skill: Trustworthiness — Handling financial transactions with integrity and responsibility.

2. Ensure Pricing is Correct

• Skill: Product Knowledge — Familiarity with product pricing and promotions to ensure the correct price is charged.
• Skill: Attention to Detail — Double-checking prices and discounts to avoid errors during checkout.

3. Issue Change, Receipts, Refunds, or Tickets

• Skill: Customer Service — Issuing receipts, refunds, or tickets promptly and politely.
• Skill: Organization — Maintaining accurate records of issued receipts, refunds, and tickets for future reference.

4. Redeem Stamps and Coupons

• Skill: Promotional Knowledge — Understanding and processing coupons and promotions accurately.
• Skill: Attention to Detail — Ensuring the validity and proper application of stamps and coupons.

5. Count Money in Cash Drawers at the Beginning and End of Shifts

• Skill: Mathematical Skills — Ability to count money quickly and accurately, ensuring that cash amounts are correct.
• Skill: Time Management — Managing the task of counting money efficiently while adhering to shift timings.

6. Make Sales Referrals, Cross-Sell Products, and Introduce New Ones

• Skill: Sales Skills — Ability to suggest and promote additional products and services in a way that meets customer needs.
• Skill: Communication Skills — Effectively communicating the benefits of additional products or services to customers.

7. Resolve Customer Complaints, Guide Them, and Provide Relevant Information

• Skill: Problem Solving — Handling customer complaints with patience and offering effective solutions.
• Skill: Communication — Providing clear and accurate information to customers to resolve issues and enhance satisfaction.

8. Greet Customers When Entering or Leaving the Establishment

• Skill: Customer Service — Greeting customers warmly to create a welcoming atmosphere.
• Skill: Friendly Demeanor — Maintaining a positive, approachable attitude when interacting with customers.

Job Type: Full-time

Pay: QAR2,500.00 per month

Application Question(s):

• How much is the expected salary?
• When is the earliest possible joining date?
• Current visa status & if you can transfer your visa?
• Current location (Inside or outside Doha)

Experience:

• Receptionist/ Cashier: 2 years (Required)

Language:

Arabic (Required)

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Cashier
Job Title: Cashier
Location: Doha, Qatar
Company: Rota International
Job Type: Full-time

Job Description:
Rota International is seeking reliable and customer-focused Cashiers to join our team for an upcoming event in Doha, Qatar. As a Cashier, you will be responsible for accurately processing transactions, providing excellent customer service, and ensuring a smooth and efficient checkout experience for all guests. This is a great opportunity for individuals with experience in retail, hospitality, or event staffing who are looking to work in a fast-paced and dynamic environment.

Key Responsibilities:

• Process customer transactions accurately and efficiently.
• Handle cash, credit/debit card payments, and other forms of payment.
• Provide excellent customer service, answering questions and assisting guests with their purchases.
• Maintain a clean, organized, and well-stocked checkout area.
• Ensure the correct change is given and manage cash register balances.
• Assist with the setup and breakdown of point-of-sale equipment and systems.
• Resolve any customer issues or complaints in a friendly and professional manner.
• Follow all company policies and procedures for cash handling and customer transactions.
• Work closely with other team members to ensure smooth operations.
• Help with inventory control and restocking as needed.

Qualifications and Experience:

• At least 1 year of experience in a similar cashier or customer service role (preferably in retail, hospitality, or event settings).
• Strong communication and interpersonal skills.
• Ability to handle cash transactions accurately and efficiently.
• Excellent customer service skills with a positive, friendly attitude.
• Ability to work in a fast-paced environment with a focus on detail.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• A proactive, team-oriented attitude with a strong work ethic.

Skills:

1. Experience:
   • 1 year of experience in a cashier or customer service role (preferably in retail, hospitality, or event settings).
   • Skill: Previous Experience — Experience with cash handling, customer service, and POS systems.
2. Communication Skills:
   • Skill: Verbal Communication — Ability to communicate clearly and effectively, especially when interacting with customers or resolving issues.
3. Customer Service Skills:
   • Skill: Empathy and Patience — Demonstrating a calm and understanding attitude when interacting with customers, particularly in stressful situations.
4. Ability to Work in a Fast-Paced Environment:
   • Skill: Adaptability — Being able to work efficiently in dynamic environments, especially during peak times or events.
   • Skill: Stress Management — Remaining calm and effective under pressure.
5. Flexibility:
   • Skill: Adaptability — Willingness to work flexible hours, including evenings, weekends, and holidays as required for the event.
   • Skill: Proactive — Willing to take on additional tasks as needed, such as assisting in event setup or breakdown.
6. Team-Oriented Attitude:
   • Skill: Collaboration — Working well with colleagues to ensure a seamless experience for both customers and team members.

Why Work With Us:

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing company.
• A fun and lively work environment.
• Professional training and development opportunities.
• Access to employee discounts on food, merchandise, and event tickets (if applicable).

If you’re passionate about providing exceptional customer service and want to be part of an exciting event, we encourage you to apply today!

How to Apply:
Please submit your resume and cover letter via Indeed or email them to [email protected]. We look forward to having you join our team at Rota International!

Job Type: Full-time

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Waiter/Waitress
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus
• Greet and Escort Customers to Their Tables
• Skill: Customer Service — Ability to make a positive first impression and greet customers warmly.
• Skill: Friendly Demeanor — Creating a welcoming atmosphere and making guests feel comfortable.
• Present Menu and Provide Detailed Information When Asked
• Skill: Menu Knowledge — Familiarity with menu items, ingredients, portions, and specials.
• Skill: Communication Skills — Clearly explaining menu options, answering customer questions, and providing food-related information, especially regarding allergies.
• Prepare Tables by Setting Up Linens, Silverware, and Glasses
• Skill: Organization — Ensuring that tables are properly set before guests arrive, maintaining cleanliness and order.
• Skill: Attention to Detail — Paying close attention to the presentation of the dining setup.
• 4. Inform Customers About the Day’s Specials

Job Type: Full-time

Application Question(s):

• Notice Period?
• Expected Salary?

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Front of the House/cashier
Front of the house/ duties and responsibilities:

• Provide the perfect service experience for restaurant patrons
• Ensure the guest feels important and welcome in the restaurant
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Present menu, answer questions, and make menu recommendations
• Serve customers in an accommodating manner
• Must know all food liquor, beer, wine, and retail offered
• Apply positive suggestive sales approach to guide guests
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
• Look for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Provide responsible service of alcoholic beverages
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform
• Process payments of food and drink orders with the cash register
• Coordinate with kitchen staff to deliver accurate food orders
• Produce, bottle and label fresh juices.
• Properly package, weigh, and label to go meals according to weights-and-measures standards.
• Organize, maintenance and daily cleaning of kitchen and restaurant. Prepare smoothies and made to order foods according to the company recipes.

Job Type: Full-time

Pay: QAR2,500.00 – QAR2,800.00 per month

Experience:

• Waiter in Casual Dine In: 1 year (Required)

Expected Start Date: 05/12/2024

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Sales Admin Coordinator- Female
1. Education & Experience

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Proven experience in sales coordination, sales support, or a similar administrative role, typically 1-3 years.

2. Skills

• Administrative Skills: Strong organizational abilities to manage schedules, documentation, and communication.
• Communication: Excellent written and verbal communication skills to interact effectively with team members, clients, and partners.
• Customer Service Orientation: Ability to provide a positive experience to both internal teams and external clients.
• Detail-Oriented: Accuracy in data entry, record-keeping, and maintaining a high level of attention to detail.
• Time Management: Able to prioritize tasks effectively in a fast-paced environment.
• Problem Solving: Ability to anticipate issues and find proactive solutions.
• Tech-Savvy: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and knowledge of CRM tools.

3. Key Responsibilities

• Sales Support: Assist the sales team by managing sales leads, updating customer records, and tracking progress in CRM systems.
• Order Processing: Coordinate and process orders, ensuring accuracy and timely delivery.
• Documentation & Reporting: Maintain sales reports, prepare monthly and quarterly sales performance summaries, and manage contract documents.
• Customer Communication: Serve as a point of contact for customers regarding order status, product availability, and other inquiries.
• Inventory & Product Management: Assist with product inventory management, stock availability, and reordering processes.
• Team Collaboration: Coordinate with other departments, such as marketing and finance, to support sales campaigns and resolve customer issues.

4. Personal Attributes

• Highly motivated, proactive, and able to work independently.
• Team player with a positive, solution-oriented attitude.
• Flexibility to adapt to changing demands and priorities.

Job Type: Full-time

Pay: From QAR4,000.00 per month

Language:

English (Preferred)

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Cashier

Experience 2 years or more

Restaurant or coffee shop experience is advantage

Responsibilities

Manage transactions with customers using cash registers

Check the items and ensure pricing is accurate

Collect payments whether in cash or credit

Issue receipts, refunds, change or tickets

Cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Greet customers when entering or leaving the store

Maintain clean and tidy checkout areas

Track transactions on balance sheets and report any discrepancies

Female only

Skills for Job Responsibilities

1. Manage Transactions with Customers Using Cash Registers

• Skill: Cash Register Proficiency — Ability to operate cash registers and POS systems accurately.
• Skill: Attention to Detail — Ensuring correct transactions and accurately entering data into the register.

2. Check Items and Ensure Pricing is Accurate

• Skill: Attention to Detail — Checking product prices to ensure they are correct and match the register, preventing pricing errors.
• Skill: Product Knowledge — Familiarity with menu or store items to verify pricing and descriptions.

3. Collect Payments Whether in Cash or Credit

• Skill: Cash Handling — Managing cash transactions, including making correct change.
• Skill: Credit Card Processing — Experience handling various payment methods (cash, credit, debit, mobile payments).

Job Type: Full-time

Pay: QAR1,500.00 – QAR2,500.00 per month

Application Question(s):

• Are you Female ?

Experience:

• Cashier: 2 years (Preferred)
• Restaurants cashier: 2 years (Preferred)

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