Overview
Ali Abdulwahab Al Mutawa Commercial Co. (AAW) is one of Kuwait’s largest trading and commercial companies, operating across nine diverse business sectors. AAW distributes over 200 global brands in Kuwait’s growing wholesale, retail, and consumer markets, including world-class brands like Procter & Gamble, Clorox, Roche, Nuxe, Bioderma, Nolte Group, La Cornue, Bosch, Joe & The Juice, The Athlete’s Foot, Intersport, Nike, and many others. AAW’s expanding business lines include Consumer Goods, Pharmaceuticals, Retail, Food & Beverage, Travel & Insurance, and Real Estate. The company is a leading wholesale and retail distributor of pharmaceutical and medical products, partnering with renowned principals like Pfizer and Novo Nordisk through Cura Health Trading and Contracting, a subsidiary listed on the Kuwait Stock Exchange. AAW is dedicated to bringing top-tier brands to Kuwait and promoting excellence and innovation across industries!
Delivery coordinator
About the job
The roles and responsibilities of a delivery coordinator focus primarily on the function of delivering products according to customer orders and deadlines. They use data processing applications to review orders, check for accuracy, pack or process orders, and ensure timely delivery. Depending on the organization and the role, you may also communicate with customers about product operation and provide occasional customer service. Here are some additional job duties:
Collaborate with peers to deliver service improvement plans for key partners
coordinate and direct customer orders
respond to delivery-related or product-related inquiries as needed
schedule deliveries and prepare shipping paperwork
provide customer service support
track order deliveries and notify customers of any shipment delays
ensure the proper packaging and storage of products to prevent damage and product loss
understand organizational logistics for efficient order fulfillment
Manage and escalate issues as appropriate via the correct channels
Ensure timely control action to mitigate the impact of issues on delivery
Meet customer and business needs
1. Order Coordination and Management
- Skill: Order Processing — Ability to review and process customer orders, ensuring all details are correct (e.g., product type, quantity, shipping information).
- Skill: Attention to Detail — Ensuring accuracy in order processing to prevent shipping errors, incorrect items, or customer complaints.
2. Customer Service and Communication
- Skill: Customer Support — Handling customer inquiries about product deliveries, shipment delays, or order status with professionalism and empathy.
- Skill: Effective Communication — Clear communication with customers to inform them about their orders, delivery schedules, and potential delays.
- Skill: Problem Solving — Addressing customer concerns, resolving issues promptly, and escalating when necessary.
3. Logistics and Scheduling
- Skill: Scheduling Deliveries — Coordinating and scheduling deliveries efficiently, ensuring that products reach customers on time.
- Skill: Time Management — Prioritizing tasks to meet deadlines and ensuring that delivery schedules are adhered to, while managing multiple orders simultaneously.
4. Packaging and Product Handling
- Skill: Packaging Knowledge — Ensuring products are securely packaged and stored to prevent damage during transit.
- Skill: Logistics Knowledge — Understanding how to properly handle, store, and ship products in line with best practices and organizational policies.
Sales Associate
Key Roles And Responsibilities
Operation
- Implement Business Division’s policies and procedures and comply with AAW’s other policies.
- Greet customers at showroom and demonstrate in-depth knowledge of products and services to customers.
- Generate sales of all products of the Showroom to help achieve the overall sales targets while enhancing the customer service provided at all times.
- Identify product improvements or new products by remaining current on industry trends, market activities, and competitors as well as monitor movement of the fast and slow moving items as basis for future replenishment activities.
- Coordinate with the Visual Merchandizing Team to implement showroom display and visual merchandising to the highest standards as per business guidelines.
- Coordinate all aspects of client relationships and sales cycle including sales to new and existing clients.
- Prospect, qualify, and close multiple opportunities in parallel, while maintaining ongoing business partner relationships.
- Promote the overall success of the unit through constantly improving sales, sales techniques and relationships.
- Maintain competition by gathering current marketplace information on pricing and new products.
- Stay up-to-date with the latest industry trends, sale techniques and technical advancements and successfully apply them in daily activities.
- Prepare actual market analysis reports pertaining to market pricing and status in order stay up to date with new market trends followed by AAW’s competitors and to provide constructive solutions and measures for discussion and approval of the Showroom Manager.
- Perform ad-hoc and other duties related to the job such as assigned by the Showroom Manager.
1. Implementing Business Policies and Procedures
- Skill: Compliance Awareness — Understanding and following company policies and procedures to ensure all actions align with company standards.
- Skill: Attention to Detail — Adhering to specific guidelines and regulations related to business operations, ensuring consistency in processes.
2. Greeting Customers and Demonstrating Product Knowledge
- Skill: Customer Service Excellence — Greeting customers warmly, creating a welcoming environment, and engaging them effectively.
- Skill: Product Knowledge — In-depth understanding of the products and services offered in the showroom, enabling the ability to clearly explain features, benefits, and usage to customers.
- Skill: Presentation Skills — Demonstrating products in an engaging and informative way, ensuring customers understand their value and how they meet their needs.
3. Generating Sales and Achieving Targets
- Skill: Sales Techniques — Using proven sales techniques (consultative selling, upselling, cross-selling) to convert showroom visitors into buyers.
- Skill: Target-Driven — Motivated to meet and exceed sales goals, achieving business and performance targets consistently.
- Skill: Customer Engagement — Building rapport with customers, understanding their needs, and guiding them through the purchasing process.
- Skill: Persuasion Skills — Effectively convincing customers of the value of products and closing sales while maintaining customer satisfaction.
4. Identifying Product Improvements and Monitoring Market Trends
- Skill: Market Awareness — Keeping track of industry trends, competitor activities, and customer preferences to identify areas for product improvement.
- Skill: Analytical Thinking — Monitoring fast- and slow-moving items, analyzing sales data, and suggesting new products or modifications to existing products based on market conditions.
- Skill: Trend Spotting — Understanding current and future trends in the market and applying this knowledge to product offerings and sales strategies.
