Sales Associate

Long Description

Job Responsibilities

Sales

• Promotes products and services to customers
• Maximizes sales transactions to achieve and exceed sales targets.
• Strives to achieve pre-set sales targets in cash, credit, warranties and accessories
• Seeks to improve and enhance his/her level of product knowledge
• Ensuring sales opportunities are constantly converted to sales transactions
• Creating sales invoices and mastering BO & POS applications.

Customer Service

• Demonstrate presentable appearance, and a pleasant smiley face
• Provide high level of service to all customers
• Being constantly aware of customer needs
• Interacts with customers in a friendly and honest manner
• Demonstrates high level of product knowledge
• Recommends and encourages customers for best products and services based on their own needs
• Expedites sales process in an effective and efficient manner
• Explains D&I  and return and exchange policies to customers 
• Avoids harsh arguments and conflicts with customers

Sales Responsibilities & Skills

1. Promotes Products and Services to Customers
   • Skill: Persuasion and communication skills; ability to highlight product benefits and tailor offerings to customer needs.
2. Maximizes Sales Transactions to Achieve and Exceed Sales Targets
   • Skill: Goal orientation, negotiation, and closing skills; proactive in seeking sales opportunities.
3. Strives to Achieve Pre-set Sales Targets in Cash, Credit, Warranties, and Accessories
   • Skill: Time management, multitasking, and financial acumen to meet sales and financial targets (cash, credit, warranties).
4. Seeks to Improve and Enhance His/Her Level of Product Knowledge
   • Skill: Continuous learning, attention to detail, and curiosity about products and market trends.
5. Ensuring Sales Opportunities are Constantly Converted to Sales Transactions
   • Skill: Salesmanship, closing techniques, and customer persuasion.
6. Creating Sales Invoices and Mastering BO & POS Applications
   • Skill: Technical proficiency with sales platforms (BO and POS), attention to detail, and organizational skills.

Customer Service Responsibilities & Skills

1. Demonstrates Presentable Appearance and a Pleasant Smile
   • Skill: Professionalism, positive attitude, and personal grooming.
2. Provides High-Level Service to All Customers
   • Skill: Customer focus, problem-solving, and maintaining high service standards.
3. Being Constantly Aware of Customer Needs
   • Skill: Active listening, empathy, and anticipation of customer preferences.
4. Interacts with Customers in a Friendly and Honest Manner
   • Skill: Communication skills, honesty, and interpersonal skills.
5. Demonstrates High-Level of Product Knowledge
   • Skill: In-depth product knowledge and the ability to explain features and benefits clearly to customers.

Operations

• Being aware of all in-store promotions, discounts, credit, coupons and etc…
• Keeps all company information including sales figures strictly confidential
• Follows all company safety and security procedures
• Conducts regular stock checks and liaising with stock control
• Reports and processes damaged display items to Showroom Manager
• Ensures all products are displayed as instructed/planograms
• Ensures all products in specified areas are accurately priced
• Maintains sales area accessible for customers, clean and tidy
• Conducts price changes as instructed by showroom management
• Masters computer applications (Outlook, SAP, POS & BO)

Candidate Requirements

• 0-2 years of experience,
• Good English language
• Good communication skills
• Ability to work in a team

Education

Bachelor’s Degree

Call Center Agent – Xcite

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Date: 21 Nov 2024

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

• Prior experience in a customer service role
• Good communication skills
• Able to communicate in Arabic and English
• Good computer skills
• Comply with Staffing Schedules and Break Allowances
  • Skill: Time Management — Ability to manage personal time effectively, adhere to schedules, and ensure minimal disruption in workflow.
  • Skill: Reliability and Punctuality — Demonstrating consistency in following work schedules and break times.
• Provide Customers with Accurate Information at All Times
  • Skill: Attention to Detail — Ensuring the accuracy of information provided to customers.
  • Skill: Product Knowledge — Ability to provide clear and precise information about services, products, or policies.
• Address the Customers in a Friendly Tone and Provide Them with the Best Experience Possible, Minimizing Customer Wait/Hold Time
  • Skill: Customer Focus — Prioritizing the customer experience and striving to minimize wait times.
  • Skill: Clear Communication — Using a friendly, calm, and professional tone while communicating.
  • Skill: Efficiency — Ability to manage time effectively to reduce customer wait times.
• Create Complaint Tickets Correctly, in Adherence with Policies and Procedures
  • Skill: Problem-Solving — Ability to understand and resolve customer complaints while adhering to company policies.
  • Skill: Attention to Detail — Accurately documenting complaints and ensuring compliance with procedures.
  • Skill: Process Knowledge — Familiarity with company processes for logging and addressing complaints.

Education

Bachelor’s Degree

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