Front Office Receptionist
About Us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Located on Doha’s longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Front Office Receptionist, you will be the first point of contact for our guests, setting the tone for their stay. Your role is crucial in ensuring a smooth and welcoming check-in and check-out process, addressing guest inquiries with grace and efficiency, and providing exemplary service that exceeds expectations.
What We Need From You
Ideally, you’ll have some or all of the following competencies and experience we’re looking for:
- Previous experience in a front office role, preferably in a luxury or high-end hospitality environment
- Exceptional communication and interpersonal skills with a focus on guest service
- Proficiency in using hotel management software, preferably Opera system
- Ability to work in a fast-paced environment while maintaining a calm and composed demeanor
- A professional, courteous and friendly attitude
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.
So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Skills:
1. Guest Service Skills
- Exceptional Communication: Ability to clearly and professionally communicate with guests in person, over the phone, and via email. Active listening skills to understand guest needs and provide effective solutions.
- Guest Interaction: Friendly and professional demeanor when greeting guests, addressing their inquiries, and providing assistance during check-in and check-out processes.
- Customer Service Excellence: Demonstrating a high standard of customer service, anticipating guest needs, and resolving issues promptly to ensure guest satisfaction and loyalty.
2. Experience and Technical Proficiency
- Previous Front Office Experience: Prior experience in a front desk or receptionist role, ideally within a luxury or high-end hospitality environment, where attention to detail and guest satisfaction are paramount.
- Hotel Management Software: Proficiency in using Opera system or similar hotel management software for booking, check-in/check-out, and managing guest records.
- Multitasking: Ability to handle various tasks simultaneously, such as answering phones, checking in guests, and managing administrative duties without compromising service quality.
3. Organizational and Administrative Skills
- Efficient Check-in/Check-out: Ensuring smooth and efficient guest registration, room assignments, and payments while maintaining accuracy.
- Record Keeping: Managing guest information and reservations accurately, updating records, and ensuring the confidentiality and security of guest data.
- Attention to Detail: Ensuring accuracy in guest information, billing details, and other administrative tasks. Recognizing and addressing any inconsistencies or errors in a timely manner.
4. Interpersonal and Behavioral Competencies
- Calm Under Pressure: Ability to remain composed and professional during busy times or when handling difficult situations or guest complaints.
- Friendly and Courteous: A positive and approachable attitude to create a welcoming atmosphere for guests, ensuring they feel valued and comfortable throughout their stay.
- Problem-Solving: Ability to think quickly and resolve guest concerns or complaints effectively, ensuring that guests leave with a positive experience.
5. Teamwork and Adaptability
- Collaboration: Ability to work as part of a team, supporting colleagues and contributing to the overall smooth operation of the front desk and hotel.
- Flexibility: Willingness to adapt to various shifts, including evenings, weekends, and holidays, depending on the hotel’s operational needs.
Housekeeper
Your Day to Day
As a Housekeeper, you will be responsible for maintaining the cleanliness and orderliness of your area/s of responsibility in accordance to the set standards.
What We Need From You
Ideally, you’ll have some or all of the following competencies and experience we’re looking for:
- Similar experience in a luxury hotel and/or resort
- Strong communication skills
- Additional language is an added advantage
- Strong organizational skills
- Ability to work in a fast-paced environment
- Ability to multitask
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.
So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
1. Cleaning and Maintenance Skills
- Attention to Detail: Ability to thoroughly clean rooms and common areas, ensuring all aspects of cleanliness meet or exceed hotel standards. This includes dusting, vacuuming, changing linens, replenishing amenities, and sanitizing surfaces.
- Knowledge of Cleaning Products and Equipment: Familiarity with various cleaning products and tools, and the ability to use them safely and efficiently.
- Organization: Ensuring all tasks are completed within the designated timeframe and that areas are maintained in an orderly and aesthetically pleasing manner.
2. Experience in Luxury Hospitality
- Previous Housekeeping Experience: Experience working as a housekeeper in a luxury hotel or resort is highly valued, as it demonstrates familiarity with the high standards of cleanliness and guest service expected in premium hospitality environments.
- Knowledge of Luxury Standards: Understanding the specific requirements for cleanliness and presentation in luxury accommodations, and consistently meeting those expectations.
3. Communication Skills
- Effective Communication: Strong verbal communication skills to interact with guests and team members. Ability to understand and respond to guest requests, ensuring that their needs are met in a timely manner.
- Multilingual Ability: Additional language skills are an advantage, especially in a multicultural environment, to improve communication with guests and other team members.
4. Time Management and Multitasking
- Efficient Time Management: Ability to manage time effectively to complete all tasks within the shift, while maintaining high standards of cleanliness and service.
- Multitasking: Ability to handle multiple responsibilities simultaneously (e.g., cleaning different rooms or attending to special requests) without compromising on quality or efficiency.
5. Physical Stamina and Dexterity
- Physical Endurance: Ability to perform physically demanding tasks, such as lifting heavy cleaning equipment, changing linens, and standing or walking for long periods of time.
- Attention to Safety: Awareness of safety protocols when handling cleaning chemicals and equipment, ensuring a safe environment for both staff and guests.
6. Guest Service Orientation
- Customer-Centric Attitude: Focus on providing exceptional service by ensuring guest rooms are clean, well-stocked, and meet the high standards of the hotel. Going the extra mile to anticipate and fulfill guest needs.
- Guest Privacy and Respect: Ensuring guest privacy and maintaining discretion while cleaning guest rooms or interacting with guests.
