Overview
DRIVING QATAR FORWARD Founded in 2004, Mowasalat has grown from strength to strength to become the premier transportation service provider in Qatar. Central to our development has been the goal of providing a fully integrated, state-of-the-art ground transport network that includes both public and private services. With currently over 7000 staff and major fleet expansion plans for the years to come, we are committed to excellence in all aspects of our business; and honored to be one of the central driving forces of Qatar’s National Vision 2030. Our Vision Building community through agile transport solutions. Our Mission Connecting Qatar safely and sustainably. Our Core Values Customer Centricity, Sustainability, Agility
Bus Station Supervisor
About the job
Mowasalat Vision & Mission are “Building community through agile transport solutions by connecting Qatar safely and sustainably”.
Purpose
The Bus Station Supervisor will oversee bus station operations, ensuring efficient, safe, and customer-focused services, while leading & developing a high-performing team.
Key Responsibilities
- Supervise staff across two shifts, providing guidance and support. Ensure staff understanding of policies, procedures, and performance expectations
- Coordinate bus movements through the station, minimizing delays. Monitor real-time bus schedules, adjusting routes as needed
- Monitor bus schedules, coordinating adjustments with depot management. Ensure timely departures, adjusting for traffic or operational issues
- Handle passenger inquiries, resolving issues promptly. Provide clear information on schedules, routes, and services
- Address passenger complaints, escalating issues as needed. Document feedback, analyzing trends for service improvement
- Manage driver performance issues, providing constructive feedback. Conduct investigations into incidents or customer complaints
- Maintain a clean, safe, and secure bus station environment. Ensure adherence to health, safety, and security protocols
- Conduct regular inspections of facilities and equipment. Identify maintenance needs, scheduling repairs or replacements
- Collaborate with depot management on service adjustments. Share insights on passenger volumes, traffic patterns, and operational challenges
- Analyze performance metrics, identifying areas for improvement. Develop strategies to optimize bus movements, customer satisfaction, and staff performance
Minimum Required Qualifications, Certificates & Skills
Qualifications
Bachelor’s degree in Transportation, Logistics, or Management
Work Experience
2+ years of experience in transportation operations, customer service, or team supervision preferably in bus or rail operations, or related fields.
Certificates & Trainings
Certified Transportation Manager (CTM), Customer Service Certification (CSC) or equivalent is a plus
Skills
Strong understanding of Team management & leadership, Customer service & conflict resolution and
Operational management & logistics.
Team Management & Leadership:
- Team Supervision: Ability to lead and supervise staff across two shifts, ensuring that the team understands operational policies, procedures, and performance expectations.
- Staff Development: Experience in guiding and supporting team members to ensure high performance. The supervisor should be able to motivate, train, and develop employees to meet station goals.
- Conflict Resolution: Strong skills in resolving conflicts among staff and passengers. The ability to mediate disputes and provide constructive feedback is essential.
- Leadership in a Dynamic Environment: Capability to manage a diverse team and maintain order in a fast-paced environment where things can change rapidly.
Operational & Logistics Management:
- Bus Movement Coordination: Overseeing and coordinating bus schedules, managing the efficient flow of buses through the station while minimizing delays.
- Schedule Monitoring & Adjustment: Keeping track of real-time schedules, adjusting routes, and ensuring timely departures in response to traffic or operational issues.
- Operational Problem Solving: Ability to address disruptions (e.g., delays, accidents) quickly and make real-time adjustments to ensure smooth operations.
- Logistics & Resource Allocation: Optimizing the use of resources (staff, buses, and facilities) and collaborating with depot management to adjust operations according to demand and traffic conditions.
- Performance Metrics: Analyzing performance data and identifying areas for improvement, such as optimizing bus movements, improving customer service, and increasing staff productivity.
Customer Service & Passenger Relations:
- Passenger Interaction: Ability to address passenger inquiries and resolve issues promptly, ensuring customer satisfaction. Providing clear and accurate information about schedules, routes, and services.
- Complaint Handling: Effective management of passenger complaints, documenting feedback, and escalating issues when necessary. Proactively identifying trends in feedback to inform service improvements.
- Service Excellence: Ensuring that passengers receive high-quality services through effective communication, courteous behavior, and by maintaining a safe and comfortable environment.
Public Transport Business Analyst
About the job
Mowasalat Vision & Mission are “Building community through agile transport solutions by connecting Qatar safely and sustainably”.
Purpose
The Public Transport Business Analyst will drive data-driven decision-making to optimize public transport services, enhancing efficiency, reducing costs, and boosting passenger satisfaction through insightful analysis & recommendations.
Key Responsibilities
- Analyze large datasets to identify trends & patterns and utilize statistical models, data visualization tools, and machine learning techniques to uncover insights and opportunities
- Conduct feasibility studies for service development & optimization and assess operational, technical & financial viability of new services or enhancements
- Identify areas for improvement in existing services and analyze customer feedback, performance metrics & industry benchmarks to pinpoint opportunities
- Develop data-driven recommendations for service enhancement and create evidence-based proposals outlining process improvements, resource reallocation & technology adoption
- Collaborate with stakeholders to implement changes and collaborate closely with teams to execute recommendations & track key performance indicators (KPIs)
- Design and implement data collection & analysis frameworks by establishing systems to capture relevant data, ensuring accuracy and reliability
- Monitor & evaluate impact of implemented changes and Track KPIs, conduct regular assessments, and adjust strategies based on feedback
- Provide actionable insights to inform strategic decisions and present data-driven findings & implications to senior leadership
- Identify opportunities for cost reduction & efficiency gains and analyze operational processes, resource utilization & industry best practices
- Develop and maintain dashboards for data visualization & reporting and create user-friendly interfaces to facilitate data exploration & informed decision-making
Minimum Required Qualifications, Certificates & Skills
Qualifications
Bachelor’s degree in business administration, Data Analytics, Economics, or related field
Work Experience
3+ years of experience in business analysis, data analysis, or transportation planning preferably in public transport, consulting, or data-driven environments
Certificates & Trainings
Certified Business Analyst (CBA), Certified Data Analyst (CDA) or equivalent is a plus
Skills
Strong understanding of Data analysis & visualization (e.g., Excel, Tableau, Power BI), Statistical modeling & machine learning and Business intelligence & reporting
Data Analysis & Statistical Modeling:
- Data Analysis: Strong ability to analyze large datasets to identify trends, patterns, and insights. Proficient in using Excel, Tableau, Power BI, and other data analysis tools to manipulate, visualize, and interpret complex data sets.
- Statistical Modeling: Expertise in using statistical techniques and models to understand data trends and predict future outcomes. Familiarity with tools like R, Python, or SPSS for advanced statistical analysis.
- Machine Learning: Knowledge of machine learning techniques to uncover insights and optimize services, such as predictive modeling for demand forecasting or optimization of route planning.
- Data Visualization: Proficiency in creating clear and insightful visual representations of data using tools like Tableau, Power BI, or Excel. Ability to present complex data in a simple, actionable format for stakeholders.
Business Analysis & Strategic Decision-Making:
- Feasibility Studies: Conducting feasibility studies for service development and optimization. This includes assessing the operational, technical, and financial viability of new services or enhancements to existing services.
- Opportunity Identification: Identifying areas for improvement in existing public transport services by analyzing customer feedback, performance metrics, and industry benchmarks.
- Data-Driven Recommendations: Developing evidence-based proposals outlining process improvements, resource reallocation, and the adoption of new technologies to enhance service efficiency and passenger satisfaction.
- Cost Reduction & Efficiency Optimization: Identifying opportunities for cost reductions, improved resource utilization, and efficiency gains by analyzing operational processes and industry best practices.
- Strategic Insight: Providing actionable insights that inform strategic decisions, with a focus on continuous service optimization and alignment with organizational goals.
Performance Monitoring & KPI Tracking:
Impact Evaluation: Monitoring and evaluating the impact of implemented changes, tracking KPIs, conducting assessments, and adjusting strategies based on feedback and performance outcomes.
KPI Design & Tracking: Designing and implementing frameworks for data collection and analysis, and defining key performance indicators (KPIs) to measure service performance. Ensuring that KPIs are tracked accurately and regularly.
