Minor Hotels

By user On Nov 9, 2024

Overview

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 540 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, TIVOLI Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands. Today, Minor Hotels’ portfolio spans across 55 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. In addition, Minor Hotels also operates mixed-use business including shopping plazas & entertainment, residential properties, and a point-based vacation club.

Kids Club Attendant

Job Description

As a Kids Club Attendant, you should be passionate and ambitious about everything you do. You will have the opportunity to develop your natural gifts and pursue your highest potential in providing extraordinary child-tending services. To be trusted by a child’s parents is no small accomplishment, and we look forward to working alongside you to earn that trust every day and give support to the Entertainment & Recreation Manager.

Provide a sincere and loving attitude towards children, showing patience and concern for their wellbeing, and handle any situation calmly and sensibly.
Keep the play area safe and free from hazards while monitoring children consistently throughout the day.
Clean play equipment, games, and toys on a regular basis to keep them safe and attractive.
Keep individual records for each child that include information about his or her behaviors, daily activities, meals eaten, medications received, and other important and mundane details. Discuss this information with each child’s parents on a daily basis.
Create daily lesson plans that are developmentally appropriate, fun, and interesting. Lesson plans should always encourage full participation by each child.
Participate in learning activities with the children, including reading, art and crafts, music, and singing.
Complete administrative duties, including signing children in and out and recording their details and any special needs.
comply with and uphold all health, safety, and security regulations and procedures.
Respond promptly and appropriately to difficult or emergency situations.

Skills:

Here’s a breakdown of the key skills and competencies that would be essential for a Kids Club Attendant position, based on the job description you provided:

1. Childcare Skills

Patience & Empathy: A natural ability to be patient, calm, and understanding with children. It’s important to foster a warm and supportive environment where children feel safe and cared for.
Child Development Knowledge: Understanding the developmental needs and milestones of children to create age-appropriate activities and provide appropriate guidance.
Behavior Management: Ability to handle a range of behaviors with a calm and positive approach, addressing any conflict or issues that arise.

2. Communication & Interaction

Excellent Listening Skills: To effectively communicate with children, parents, and team members.
Engaging Personality: Ability to keep children engaged and entertained through activities, games, and interaction.
Clear Communication: Good verbal communication skills in English are necessary; any additional language skills are a plus for communicating with diverse families.

3. Safety & Supervision

Vigilant Monitoring: Constant awareness and supervision to ensure children are safe and secure at all times while engaging in activities.
Safety Procedures: Knowledge and adherence to safety guidelines, ensuring the play area is free from hazards.
First Aid & Emergency Response: Ability to remain calm and respond quickly in emergency situations, with basic first aid knowledge.

4. Activity Planning & Engagement

Lesson Planning: Ability to create and organize engaging, age-appropriate learning activities and crafts. Ensuring each day offers a range of fun, educational, and developmentally appropriate tasks.

Qualifications

Any other language will be an added advantage.

Previous experience as a Kids Club Attendant.

Excellent listener, Fun and engaging personality.

Caring, compassionate and patient.

Skilled at developing and leading children in fun leaning activities.

Good command of English.

Cluster Revenue Analyst

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

The key responsibilities for this position are:

To prepare accurate 3 months/12 forecast for hotel rooms revenue by Market Segment/Day and weekly action plan.
To assist and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.
To ensure compliance with brand, regional and owning company Processes and Procedures pertaining to Revenue Management.
To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimizing REVPAR.
To provide the sales team with performance analysis of top producing accounts, thus providing required analysis to support pricing and re-contracting.
Monitor competitor availability and pricing daily, using all available tools such as Industry Reports, Internet, Ring Around, Dummy Bookings etc., and subsequently analyze & report actual performance versus competitive set.
Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, e.g., hotelier, GDS, Minor Hotels.com, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
Maintaining high standards of data quality through system maintenance.
Monitor Revenue database of historical data and supervise its continuous daily capture, and subsequently produce a calendar of events required for revenue and pricing decisions.
Carry out analysis of Booking Patterns & Market Trends and ensure that these are recorded to facilitate future decisions.
Oversee day to day operations and performance management of onsite Reservations team.
Prepare accurate and comprehensible reports on a regular basis (daily, weekly, monthly, quarterly, yearly) as required by management at property and corporate level.
Understand the dynamics of the Global, National, Regional & Local Political and Economic Market, local Competitors, and all demand generators for the destination.
Complete any additional responsibilities as assigned by the Management.

Skills:

Analytical Skills

Forecasting and Reporting: The ability to prepare accurate revenue forecasts (3-month and 12-month) for hotel room revenue by market segment and day. Must be adept at analyzing data to produce actionable insights and performance reports.
Market Trend Analysis: Capability to analyze booking patterns, market trends, and competitor pricing. The ability to interpret data from various sources to understand customer behavior and optimize pricing strategies.
Revenue Management Metrics: Proficiency in understanding key metrics like REVPAR (Revenue Per Available Room), ADR (Average Daily Rate), and Occupancy Rate to adjust pricing and availability in order to maximize revenue.

2. Pricing & Strategy Expertise

Pricing Strategy Communication: Ability to assist in formulating and clearly communicating the hotel’s pricing strategy. Understanding of market intelligence, buying patterns, and seasonality in order to optimize pricing by market segment.
Dynamic Pricing & Yield Management: Ability to adjust availability and rates on distribution channels, ensuring pricing parity across all platforms to capture the highest possible revenue from various market segments.
Competitor Analysis: Daily monitoring of competitor pricing and availability. Competence in using tools like industry reports, ring arounds, and dummy bookings to assess competitor performance and ensure your hotel remains competitive.

3. Distribution & Channel Management

Channel Optimization: Knowledge of optimizing the use of all distribution channels (hotel website, GDS, OTAs, corporate sales offices, etc.) to ensure maximum market share and revenue.
Distribution Strategy: The ability to manage and evaluate the performance of different distribution channels, ensuring that the hotel’s offerings are competitive and appropriately priced on all platforms.

Qualifications

Diploma / Bachelor degree education in the related field
Additional certification(s) from a reputable Hospitality Management school will be an advantage
Minimum of 2 years of experience in similar capacity
Attention to detail required
Excellent reading, writing, and oral proficiency in the English language
Ability to speak other languages and a basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint

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