Section
The Diplomatic Club
Department
Food & Beverage
Qualification
Diploma
Experience
2-3 years professional experience
Skills Required:
- Fluency in English
- Strong communication and interpersonal skills
- Positive attitude and suggestive sales approach
- Ability to maintain cleanliness and safety standards
Job Description
- Provide the perfect service experience for every Guest
- Ensure the Guest feels important and welcome in the restaurant
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions and make suggestions regarding food
- Serve the Guest in an accommodating manner
- Apply a positive suggestive sales approach to guide Guests
- Pre-bus tables; maintain table cleanliness, bus tables
- Looks for ways to avoid waste and limit costs
- Assist in keeping the restaurant clean and safe
- Deliver food to any table as needed
- Must follow all cash handling policies and procedures
- Report to property on time and in proper uniform
Section
The Diplomatic Club
Department
Spa & Recreation
Qualification
College Education/ Certification or Professional Diploma in Hospitality Administration or related, Hands on experience in PC/Microsoft/POS
Experience
1-3 Years working experience in the hospitality industry preferably as a Receptionist.
Skills
- Business Understanding
- Knowledge of food and beverage trends
- Awareness of cost control and profitability
- Understanding of guest demographics and preferences
Managing Relationships
- Building rapport with guests and colleagues
- Effective communication skills
- Conflict resolution and handling guest complaints
Drive and Resilience
- Ability to work in a fast-paced environment
- Motivation to exceed guest expectations
- Adaptability to changing circumstances and feedback
- Managing Resources
General Competencies:
- Caring
- Communication
- Team work
- Achieving results
- Analysis and solutions
- Attention to detail
- Customer care
- Organization and order
- Planning and coordinating
- People management
Job Description
- Greet clients as they step into the Reception Area; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience.
- To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
- Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes
- Checks/inspects the Recreation reception area where he/she is assigned and ensure that the area, facilities and equipments are clean, orderly and functional.
- Schedule appointments and make follow up calls to customers to remind them of their appointments
- Keep up to date with current promotions and pricing for Recreation & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
- Responds to the members’ inquiries on the sports and recreation facilities and services, making sure that the information given is complete, accurate and timely.
- Prior to the start of operation, requests for items needed by making store requisition and pick up supplies/stationeries from the storeroom.
- Note down all reservations and appointments, ensuring all the necessary information are requested from the members and recorded.
- Report any incidents occurring during the operation to the recreation manager.
- Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Manager
- Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner
- Ensures all transactions are correspondingly posted in the system for inclusion in the members’ folio.
- Receive payment from the guest or concerned, by cash or credit card
- To administer the general petty cash system and float in an accurate manner.
- Keep records of guest payment/billings for services rendered in the salon & manage roster of the Recreation staffs. Help with the Administration work, mailings assigned to him/ her by the Director of Recreation.
- At the end of the shift, generates needed sales report as per audit / cash sales together with the sales report. Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.
- Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
- To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
- Perform all work related requests made by the Director of Recreation, which may or might not be directly in the scope of work.
Section
The Diplomatic Club
Department
Finance Depatment
Qualification
Diploma in Commerce, Accountancy / related
Experience
Preferably 1-2 years experience in a similar position
Skills
- Proficiency in Microsoft Office
- Word: Document creation and formatting
- Excel: Data analysis, budgeting, and inventory tracking
- Outlook: Email communication and scheduling
- PowerPoint: Creating presentations for team meetings and training
- Point of Sale (POS) Systems
- Micros: Familiarity with POS transactions and reporting
- Infogenesis: Experience with order management and billing
- Hogatex: Knowledge of hotel management software (if applicable)
- Customer Service Excellence
- Strong interpersonal skills to engage with guests
- Ability to anticipate guest needs and preferences
- Multitasking Ability
- Managing multiple tables and tasks efficiently in a busy environment
- Problem-Solving Skills
- Quick thinking to address guest concerns and operational issues
Job Related Competencies:
- Speed & Accuracy
- Customer-focused
- Impact and influence
- Numerical Efficiency
Core Competencies:
- Communication &Sociability
- Teamwork
- Ability to work under Pressure
- Flexibility
- Orderliness
- Action Oriented & Drive for results
- Interpersonal Skills
- Problem Solving
- Judgment
- Attendance/Punctuality
Job Description
Job Objective
To be responsible to assist the Credit Manager to manage the Credit Department in a smooth and efficient way in compliance with all Club policies.
Duties and Responsibilities
- Ensure customers pay within their agreed payment terms, as per the company’s debt collection procedure
- Issue invoices that are checked against client contracts and make necessary adjustments and/or credits
- Ensure the correctness of invoices sent to club’s customers for billing
- Ensure follow up and collection activities on a timely basis with all overdue accounts
- Ensure the timely credit collections of all outstanding payments.
- Prepares periodic collection reports and reconciliation with Accounts Receivable system
- Monitors and controls over collection amounts, ensuring its promptly deposited to respective banks
- Prepare Accounts Receivable report and monitor aging accounts
- Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / time lines.
- Work with the Credit Manager to build effective working relationships with internal and external customers
- Maintain professionalism at all times when working with other team members.
- Ensure that the appropriate standards of conduct, attire, hygiene, uniform and appearance are maintained at all times.?
- To participate in any Training & Development sessions as recommended by the Manager.
- Perform Other Duties as assigned.
