Senior Technical Engineer – Active Directory
Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better.
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we’re always at the forefront, pushing boundaries. We’re on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Senior Technical Engineer-Active Directory.
Join our DevOps and Automation team as a key technologist, driving DevOps and automation practices at both the product and program levels. In this pivotal role, you will be instrumental in designing, implementing, and optimizing our DevOps strategies to enhance efficiency, scalability, and reliability across our technology landscape. Your expertise will help us streamline operations, reduce time-to-market, and continuously improve our processes. If you are passionate about leveraging the latest DevOps tools and methodologies to drive innovation and excellence, we invite you to apply to play a crucial role in shaping the future of our technology initiatives at Emirates Group.
As a Senior Technical Engineer-Active Directory in the DevOps and Automation team you will design and support IT solutions for the EK Group while working as part of a design and Support team. Additionally, you will design, develop, support, and deliver robust and cost-effective solutions for both Business and IT led initiatives including solution development and cost estimations, configuration, deployment, business case development and Approval. On top of that you will also support, contribute and ensure solution compliance to the enterprise architecture, production processes, QMS and other EG-IT standards as well as to support, contribute and ensure development of the roadmap of the concerned technology roadmap aligning with IT strategy.
In This Role You Will
- Provide expert technical consultancy and guidance to EG-IT dealing within the technology area and act as lead technical member in the Project team delivering the work packages assigned.
- Develop IT Solutions that meet customer requirements and ensure that the design is robust, appropriate and of high quality and conforming to corporate standards and in line with the technical strategy.
- Ensure that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
- Foster the development of high performing technical teams to meet strategic architectural objectives.
- Develop Solution architectures for assigned projects with established EA standards and also to support in the development of technology advancements and adaptation of new technologies.
- Collaborate with other IT Technology Teams to implement ongoing monitoring of the relevant technology to ensure severity 1 & 2 Incidents are configured within EMS.
- Provide guidance to Project managers / Technology Team Managers for solution definition, technical design and development of in house developed solutions which are to be delivered as per agreed costs and timescales to meet signed off functional, technical and process requirements.
- Ensure that assigned incidents are resolved within the agreed Service Levels and problems are defined and analysed in line with the Problem Management Process.
- Publish and maintain high quality documentation for technology area by working within the standard templates and documentation guidelines which includes detailed design, configuration details, support procedures, operations manuals and deployment architecture.
- Manage “End of Life” replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the Technology initiatives and directions.
Qualifications & Experience
To be considered for the role, you must meet the below requirements:
Minimum of 8+ years experience in Information Technology and Degree or Honours (12+3 or equivalent) in Information Technology
Skills and Knowledge Areas
- ITIL and Agile Frameworks
- Proficient in ITIL best practices for IT service management.
- Familiar with Agile methodologies for project management and development.
- Active Directory Expertise
- Expert in deploying, supporting, and managing Active Directory (AD), Active Directory Federation Services (ADFS), Azure Active Directory (Azure AD), and Azure AD Connect.
- Advanced skills in troubleshooting and resolving complex AD and Azure AD issues, including Kerberos authentication, Trusts, AD Backup and Restore, and Domain upgrades.
- Windows Server Management
- Hands-on experience with deploying, supporting, and managing Windows Server operating systems.
- Strong understanding of Active Directory policies and security configurations.
- Advanced Troubleshooting Skills
- Ability to diagnose and resolve complex issues related to Active Directory and Azure AD, including SAML, SSO configuration, provisioning, Multi-Factor Authentication (MFA), identity governance, and Privileged Identity Management (PIM).
- Scripting and Automation
- Proficient in scripting (e.g., PowerShell) and infrastructure automation techniques (Infrastructure-as-Code) to streamline operations and improve efficiency.
- Audit Compliance Experience
- Experience working on audit compliance frameworks such as PCI-DSS and PWC audits, ensuring adherence to security and operational standards.
- Virtualization Knowledge
- Working knowledge of VMware virtualization technologies, including design and management of virtual environments.
- Application Design and Maintenance
- Experience in designing and maintaining production-grade applications in distributed, virtualized, or containerized environments.
- Networking Fundamentals
- Basic knowledge and experience with DNS, DHCP, firewalls, and network configurations.
- Office 365 and ServiceNow
- Familiarity with Office 365 environments and the ServiceNow platform for IT service management.
- Cloud Computing Experience
- Experience working with public cloud services, particularly Azure and AWS, focusing on Infrastructure-as-a-Service (IaaS) and Azure Active Directory integration.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
Customer Service Roles
Job Purpose
Customer Service Roles
The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world’s biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
If you’re seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, marhaba services and Contact Centre.
Experience the excitement of being on the front-line customer-facing roles with dnata, marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You’ll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals.
Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
During The Hiring Process, You Can Expect
- Step 1 – Apply
Submit your application and we’ll then send you an email to confirm that we’ve received your application.
- Step 2 – Review
Our Recruitment Team will review your application.
- Step 3 – Video Interview and Assessment
If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
- Step 4 – Offer
If successful, we’ll notify you an offer of employment which will include the benefits package for your role.
Qualifications & Experience
To be considered for Customer Service roles, you must meet the following requirements:
- Fluency in both spoken and written English
- Fluency in any other language is a plus
- A levels/High School certificate
- Excellent interpersonal and customer service skills
- Willing to work in a shift environment
- PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
- Willing to wear uniform (Front-line customer facing roles)
Key Skills:
- Customer Service Skills
- Strong interpersonal skills to interact effectively with customers and provide excellent service.
- Ability to manage customer inquiries, resolve issues, and handle complaints in a professional manner.
- Communication Skills
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Multilingual abilities are a plus, given the diverse customer base.
- Adaptability and Flexibility
- Willingness to work in various environments (e.g., Emirates Airport Services, dnata, marhaba, Contact Centre) and adapt to different roles as needed.
- Flexibility to work full-time or part-time, including shifts during evenings, weekends, and holidays.
- Teamwork and Collaboration
- Ability to work effectively as part of a diverse team and collaborate with colleagues from various backgrounds.
- Strong sense of camaraderie and support for team members in a fast-paced environment.
- Cultural Awareness
- Understanding and appreciation of diverse cultures, enhancing interactions with international customers.
We have outlined below the specific job details for each of our roles:
I. Customer-facing Roles
Airport Services Agent (EK/dnata) & marhaba Services Agent
As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
Our marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.
II. Back-office Role
Contact Centre Services Agent
As a Contact Centre Service Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
Job Specific Requirements For Back-office Roles
- Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean.
- Customer and sales focus to provide excellent service and close any sales opportunity.
- The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
Salary & Benefits
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.
