About the job
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The primary focus of this role is to carry out dealership services on customer vehicles as per company standards and ensure optimum quality with increased productivity and technical efficiency, thereby individually contributing to generate workshop revenue without any repeat concerns.
What you will do:
- Enter service appointments on the SAP retail system and track customer arrivals
- Ensure all telephone calls are taken and answered
- Take customer inquiries and ensure the customers are called back by the concerned department
- To greet the customers with a smile, guide them customers and assist them when needed
- Monitor the front office, reception, and customer lounge
- Manage parking area and refreshment area as per Honda standards
Required Skills To Be Successful
- Communication skills
- Customer management skills
- Microsoft Office proficiency
About the team:
In this role, you will be working in a fast-paced and dynamic environment reporting directly to the Service Manager.
What equips you for the role:
- College diploma or equivalent
- 2-3 years’ experience in a customer facing role
- Excellent communication and interpersonal skills
- Proficient with Microsoft Office
Skills:
Communication Skills
- Verbal Communication: Clear and professional interaction with customers and staff.
- Listening Skills: Ability to understand customer inquiries and provide appropriate responses.
Customer Service
- Guest Relations: Providing excellent service and addressing customer needs promptly.
- Problem-Solving: Ability to handle complaints and resolve issues effectively.
Organizational Skills
- Multitasking: Managing multiple tasks efficiently, especially during busy times.
- Attention to Detail: Ensuring accuracy in appointment scheduling and documentation.
Technical Skills
- Computer Proficiency: Familiarity with office software (e.g., Microsoft Office) and customer management systems.
- Phone System Knowledge: Efficient use of multi-line phone systems for handling calls.
Interpersonal Skills
- Professional Demeanor: Maintaining a friendly and professional appearance and attitude.
- Team Collaboration: Working effectively with other team members and departments.
Time Management
- Prioritization: Effectively managing time to meet deadlines and customer expectations.
Cultural Awareness
- Diversity Sensitivity: Understanding and respecting diverse backgrounds and cultures of customers.
Adaptability
- Flexibility: Ability to adapt to changing priorities and demands in a dynamic environment.
