Customer Service & Sales Representative Coordinator
Jon Description:
The Customer Service & Sales Representative Coordinator is responsible for overseeing the daily operations of the customer service and sales teams. This role ensures effective communication between departments, enhances customer satisfaction, and supports sales efforts to achieve organizational goals.
Key Responsibilities:
- Team Coordination:
- Supervise and support customer service and sales representatives in their daily activities.
- Facilitate communication between sales and customer service teams to ensure alignment on goals and strategies.
- Customer Support:
- Address customer inquiries and complaints, ensuring timely and effective resolution.
- Monitor customer service metrics and implement improvements to enhance the customer experience.
- Sales Support:
- Assist sales representatives with order processing, follow-ups, and lead management.
- Provide sales teams with necessary product information and training to enhance performance.
- Reporting and Analysis:
- Generate regular reports on customer service and sales performance metrics.
- Analyze data to identify trends, areas for improvement, and opportunities for sales growth.
- Training and Development:
- Coordinate training sessions for new hires and ongoing training for existing staff to improve service and sales skills.
- Foster a collaborative team environment focused on professional development and success.
- Administrative Duties:
- Maintain accurate records of customer interactions and sales activities in the CRM system.
- Assist with administrative tasks such as scheduling meetings, preparing documentation, and managing correspondence.
Visa Transfer: Immediate
NOC: Provided
Preference: Any Nationality with Qatar Driving License
RESPONSIBILITIES
. Resolve customer inquiries and issues in printing and fit-out.
. Support the sales team with leads, orders, and client follow-ups.
. Ensure smooth communication between customer service and sales.
. Leverage printing and fit-out expertise for tailored support and solutions
QUALIFICATIONS
Education: Relevant qualifications or experience in a related field.
Experience: 2+ years in customer service and sales, preferably in printing and fit-out.
Skills:
Communication Skills
- Verbal Communication: Clear and effective communication with customers and team members.
- Written Communication: Ability to write concise and professional emails and reports.
Customer Service
- Customer Focus: Strong commitment to providing excellent service and ensuring customer satisfaction.
- Problem-Solving: Ability to address and resolve customer inquiries and complaints effectively.
Organizational Skills
- Multitasking: Managing multiple tasks and priorities efficiently in a fast-paced environment.
- Attention to Detail: Ensuring accuracy in order processing, data entry, and documentation.
Sales Skills
- Sales Techniques: Understanding of effective sales strategies and techniques to support sales representatives.
- Upselling and Cross-Selling: Ability to identify opportunities to promote additional products or services.
Technical Skills
- CRM Proficiency: Familiarity with customer relationship management (CRM) software and sales tracking tools.
- Microsoft Office: Proficiency in applications such as Excel, Word, and PowerPoint for reporting and presentations.
Interpersonal Skills
- Team Collaboration: Ability to work effectively with sales teams and other departments.
- Relationship Building: Establishing and maintaining strong relationships with customers and colleagues.
Time Management
- Prioritization: Effectively managing time to meet deadlines and respond promptly to customer needs.
Adaptability
- Flexibility: Willingness to adapt to changing business needs and customer requirements.
Analytical Skills
- Data Analysis: Ability to analyze customer feedback and sales data to identify trends and improve service.
Salary: Discussed during the interview.
Job Types: Full-time, Permanent
Job Description:
Overview: The Procurement and Finance Assistant plays a critical role in supporting the procurement and financial operations of the organization. This position involves assisting in the purchasing of goods and services while managing financial transactions and documentation.
Key Responsibilities:
- Procurement Support:
- Assist in the preparation and issuance of purchase orders.
- Communicate with suppliers to obtain quotes and product information.
- Evaluate vendor proposals and assist in supplier selection.
- Financial Management:
- Help prepare budgets and financial reports.
- Monitor and track invoices, ensuring timely payments and accuracy.
- Coordinate with the accounting team to reconcile accounts.
- Data Analysis:
- Collect and analyze procurement and financial data to support decision-making.
- Generate regular reports on procurement activities and financial performance.
- Documentation and Compliance:
- Maintain accurate records of all purchasing and financial transactions.
- Ensure compliance with organizational policies and procedures regarding procurement and finance.
- Team Collaboration:
- Work closely with other departments to facilitate procurement processes.
- Provide support to team members as needed, assisting with additional tasks or projects.
Should have 1-2 year GCC Experience
- Identify and source materials and services from suppliers.
- Negotiate terms, prices, and delivery schedules with suppliers to meet production needs.
- Track orders and monitor delivery times to ensure timely receipt of materials.
- Coordinate with production and other departments to understand material needs.
- Maintain records of past transactions for future reference and audits.
- Ensure timely processing of payments to suppliers.
- Assist in maintaining accurate records of procurement expenses and financial transactions.
- Support in the preparation of financial reports related to procurement and budgeting.
- Assist with financial forecasting and budgeting for procurement activities.
- Responsible for closing job cards, ensuring that all materials and labor costs are accurately recorded.
- Provide financial updates and procurement status reports to senior management as needed.
Salary will be discussed Post-Interview
Job Types: Full-time, Permanent
Job Description
The Sales & Marketing professional in the Printing & Fit-out Industry is responsible for promoting and selling printing and fit-out services. This role involves developing marketing strategies, managing client relationships, and driving sales growth in a competitive market.
Key Responsibilities:
RESPONSIBILITIES
. Develop and execute sales and marketing strategies for printing and fit-out.
. Identify growth opportunities and analyze competition.
. Generate business, nurture clients, and manage accounts.
. Run marketing campaigns across digital, print, and events.
. Track metrics, set targets, and drive revenue growth.
. Lead, mentor, and motivate the sales and marketing team.
. Stay informed about industry trends and advancements
QUALIFICATIONS
Education: MBA or equivalent advanced degree.
Experience: 7+ years in sales and marketing, with expertise in printing and fit-out.
Skills: Strategic thinking, strong communication, and digital marketing proficiency.
Knowledge: Deep understanding of industry dynamics and trends.
Leadership: Proven ability to lead teams and manage projects effectively.
