ECCO Gulf Majorel Qatar is pleased to announce an exciting career opportunity for the role of Call Center Representative. This position is ideal for motivated individuals who are passionate about delivering exceptional customer service and creating positive customer experiences. As the first point of contact, you will play a vital role in representing the company and ensuring that every customer interaction reflects our values of professionalism, quality, and efficiency.
Key Responsibilities
As a Call Center Representative, you will be responsible for a wide range of tasks that support our customer service operations, including:
- Handling inbound and outbound calls related to customer inquiries, requests, and support services.
- Providing accurate, clear, and helpful information to customers while addressing their questions and concerns.
- Updating and maintaining customer records with complete and correct information in the system.
- Resolving customer complaints promptly and professionally to ensure high levels of satisfaction.
- Coordinating with team members and other departments to streamline service delivery and improve internal processes.
- Ensuring adherence to all company policies, procedures, and service quality standards.
- Maintaining a positive, courteous, and professional tone in all interactions to enhance the customer experience.
Required Profile
We are looking for enthusiastic and customer-centric candidates who possess the following qualifications and skills:
- Previous experience in a call center or customer service role.
- Excellent communication and interpersonal skills, with the ability to engage customers effectively.
- Strong problem-solving skills and a keen attention to detail.
- Ability to work under pressure and handle difficult situations with calmness and professionalism.
- Proficiency in using computer systems, CRM tools, and software applications.
- Fluency in both Arabic and English.
- Strong listening skills, empathy, and a customer-first mindset.
- Willingness to work in a dynamic, performance-driven environment.
Why Join ECCO Gulf Majorel Qatar?
Becoming part of ECCO Gulf Majorel Qatar means joining a company that values its people and invests in their growth. We offer a supportive environment where employees can develop their skills, build meaningful careers, and contribute to a culture of excellence.
What we offer:
- Comprehensive training and continuous learning programs.
- A professional work environment focused on teamwork and service quality.
- Opportunities for career advancement within the customer service and operations fields.
- A chance to work with a leading organization known for innovation and customer-centric solutions.
