1. Job Title: Manager – Customer Service and Accessibility
Company: Hamad International Airport
Location: Doha, Qatar
Posted: 1 week ago
Job Summary:
The role is responsible for leading customer experience initiatives focused on accessibility and service excellence. This includes developing and implementing policies, strategies, and programs to enhance services for passengers with disabilities, analyzing customer feedback, and driving innovation through technology.
Key Responsibilities:
- Develop and implement accessibility strategies aligned with HIA’s vision.
- Lead customer service programs across the terminal.
- Monitor performance metrics to enhance customer satisfaction.
- Train staff and partners on accessibility best practices.
- Collaborate with stakeholders to ensure consistent and inclusive service delivery.
Qualifications:
- Bachelor’s degree in a relevant field.
- Minimum 6 years of experience in customer service, preferably in the aviation industry.
- Proven leadership, stakeholder engagement, and communication skills.
2. Job Title: Security Training Administrator
Company: Hamad International Airport
Location: Doha, Qatar
Posted: 3 weeks ago
Job Summary:
The role supports the security training function by managing logistics, records, compliance, and coordination of training programs within the airport’s AVSEC (Aviation Security) framework.
Key Responsibilities:
- Prepare training materials in collaboration with instructors.
- Manage scheduling, venues, and classroom setup for courses.
- Maintain training records and databases.
- Coordinate with regulatory bodies and internal departments.
- Monitor attendance, assessments, and compliance issues.
Qualifications:
- Bachelor’s degree with at least 1 year of experience, or high school diploma with 2 years of experience.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Strong organization and communication skills.
- Ability to multitask and handle last-minute changes effectively.
3. Job Title: Safety Officer – Investigation (Airside Operations)
Company: Hamad International Airport
Location: Doha, Qatar
Posted: Recently
Job Summary:
This role involves investigating incidents, accidents, and safety concerns occurring on the airside of the airport. The officer ensures all investigations are compliant with the Safety Management System and airport regulations.
Key Responsibilities:
- Respond to safety incidents and conduct investigations.
- Collect evidence, conduct interviews, and perform root cause analysis.
- Prepare detailed investigation reports with recommendations.
- Support safety performance improvement initiatives.
- Collaborate with airport departments and stakeholders.
Qualifications:
- Relevant technical or safety-related degree preferred.
- Experience in aviation safety, investigation, or airside operations.
- Strong analytical, reporting, and decision-making skills.