Certainly! Here’s an expanded and more compelling version of the job description in professional English, suitable for job postings or internal use at a humanitarian or volunteer-focused organization such as Qatar Red Crescent Society (QRCS):
Position Title: Volunteer Affairs Officer
Department: Volunteering & Local Development Division
Job Type: Full-Time
Location: Doha, Qatar
Job Purpose:
To actively contribute to the design, execution, and evaluation of volunteer recruitment, onboarding, training, and engagement initiatives. The role aims to foster a dynamic and sustainable volunteer culture aligned with the strategic objectives of QRCS and its humanitarian mission, while strictly adhering to established policies and procedures.
Key Responsibilities:
- Volunteer Management & Engagement:
- Participate in planning and executing volunteer mobilization campaigns and activities.
- Implement recruitment and selection procedures for new volunteers in line with program needs.
- Conduct training workshops and orientation sessions to equip volunteers with necessary knowledge and skills.
- Develop systems for ongoing support, mentorship, and monitoring of volunteer performance and satisfaction.
- Build and maintain strong communication channels with active volunteers to foster retention and engagement.
- Ensure compliance with the organization’s volunteer code of conduct, ethics, and operational standards.
- Program Development & Strategy:
- Contribute to the development of strategic volunteer programs and annual action plans.
- Coordinate with internal departments to align volunteer efforts with broader organizational goals.
- Analyze and report on key volunteer program metrics and suggest improvements.
- Communication & Reporting:
- Draft and present professional reports, proposals, and official correspondences related to volunteer activities.
- Represent the volunteer section in internal meetings and external stakeholder engagements.
- Develop promotional materials and content to support volunteer outreach and public awareness.
- Compliance & Quality Assurance:
- Ensure adherence to local laws and international standards governing volunteerism.
- Maintain accurate databases and records of volunteer activities and participation levels.
- Participate in audits, evaluations, and quality control initiatives related to volunteer program performance.
Qualifications:
- Bachelor’s degree in social sciences, public relations, nonprofit management, project management, or a related field.
- Professional certifications or training in public relations, customer service, volunteer management, or project coordination is a plus.
Requirements:
- Experience:
Minimum of 3 years of hands-on experience in public relations, project coordination, nonprofit operations, or volunteer management. - Languages:
- Proficiency in Arabic (spoken and written) is required.
- Working knowledge of English is preferred.
- Technical Skills:
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Familiarity with volunteer management platforms or CRM systems is an advantage.
- Competencies & Knowledge:
- Sound understanding of humanitarian principles and volunteerism frameworks.
- Solid grasp of legal and institutional regulations related to voluntary work.
- Strong interpersonal and communication skills; able to engage with diverse populations.
- Proven ability to prepare professional documents including training manuals, reports, proposals, and evaluations.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Creative problem-solving and critical thinking abilities.
