Job Vacancy: Call Center Lead – Healthcare Industry
Duration: 1 Year (Extendable)
Job Type: Full-Time
Salary: Based on Merit
Position Summary:
We are looking for a Call Center Lead to join our team in the Healthcare Industry. The ideal candidate will have a proven track record in managing teams, resolving escalations, and ensuring exceptional customer service. If you thrive in a fast-paced environment and have experience in healthcare call center operations, we want to hear from you!
Qualifications:
- Education: Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience:
- 5-7 years in a call center environment.
- At least 1-2 years in a supervisory or leadership role.
- Proven experience in managing teams and handling escalations.
- Expertise in healthcare industry call center operations related to insurance, claims, and revenue cycle management.
Skills & Knowledge:
- Comprehensive understanding of local regulations and customer service standards in Qatar.
- Proficiency in managing call center software and ensuring its optimal functionality.
- Ability to troubleshoot technical issues and collaborate with IT support.
- Strong background in quality assurance through call recordings and system monitoring.
Responsibilities:
- Lead and manage the call center team to ensure high performance and efficiency.
- Handle escalated issues and provide timely resolutions.
- Oversee and ensure the optimal use of call center software and tools.
- Monitor call quality and provide feedback for improvement.
- Collaborate with IT and other departments to address technical challenges.
Application Process:
Please forward your updated resume to [email protected].
We look forward to your application and welcoming you to our dynamic team!
