Overview
Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. #WeAreParsons
Document Controller
Job Description
Parsons is looking for an amazingly talented Document Controller to join our team! In this role you will get to perform a variety of document control functions for a project or department.
What You’ll Be Doing
- Processes one or more document types through all procedural steps in accordance with well-defined procedures and guidelines. Ensures that pre-established document control requirements (e.g., which document numbering system will be used; how many and which signatures will be required for certain approvals, etc.) are satisfactorily met throughout the duration of the project.
- Receives, tracks, and monitors documents using standard document management programs to register documents, maintain databases, and produces logs, transmittals, and other reports as required. Enters data and produces reports using other standard office automation or department-specific computer applications
- Scans documents for electronic storage.
- Maintains an established data distribution system and schedule for the assigned project based upon client, project, department, and supplier requirements. Expedites review, signature approval, and release of supplier and internally produced documents.
- May perform some clerical duties such as light typing, filing, answering phones, messenger service, etc.
- Assists junior document control staff to ensure effective implementation of project-specific procedures.
- Performs other duties commensurate with functional level and responsibilities.
- Contributes as a team player who is deadline driven and works well with others.
What Required Skills You’ll Bring
- At least having a Degree (or equivalent) to any related discipline.
- Minimum 3+ years of relevant document control work experience.
- Working knowledge of MS Office 365, SharePoint, OneDrive and related word processing, spreadsheets, and database software.
- Solid experience using Electronic Document Management Systems (EDMS). Hands-on knowledge with Aconex is a definite advantage.
- Good written and oral communication, organizational, and interpersonal skills, as well as a demonstrated ability to interact effectively with project personnel and management.
Additional Skills:
- Knowledge of Project Management Tools:
- Familiarity with other project management tools like Primavera or MS Project could be beneficial, especially if your role intersects with project scheduling and task management.
- Experience with Document Archiving and Retrieval:
- Experience in setting up and managing document archiving systems, ensuring documents are preserved for the required retention period and easily accessible when needed.
- Team Collaboration:
- Ability to collaborate across teams, particularly with technical, engineering, or construction teams, to ensure that all necessary project documentation is accurately managed and shared in a timely manner.
- Familiarity with Regulatory Standards:
Minimum Clearance Required To Start
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.
Customer Service Lead
Job Description
Parsons is looking for an amazingly talented Customer Service Lead to join our team! The Customer Service Lead will be ensuring organization’s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant resolutions and deliver high level of customer satisfaction. The person will also be responsible for training and supervising customer service representatives.
What You’ll Be Doing
- Deploy and manage a full time Customer Services (CS) Contract Performance Area support team comprising of managerial and administrative personnel to deliver the Scope of Services
- Support and participate in the development of Customer Services Plan (CSP) and identify areas for improvement and assist Management in implementing the changes.
- Support Management in the development of a Customer Charter which will define the relationship with its customers and stakeholders.
- Review the operations of the Customer Services Center (CSC) and support Management in the implementation of improvements.
- Review and implement the QPRO, RO and the related permitting requirement including manuals for the Business
- Review the current processes of Customer Engagement and consolidate, analyze and provide feedback and improvement recommendations.
- Support Management in developing institutional and operational responses to customer feedback and changes in customer sentiment needs and usage of the networks.
- Implement a comprehensive knowledge transfer process which will be in effect throughout the contract duration to guarantee the structured learning and development personnel.
- Assess the transfer of knowledge through appraisals and implement succession planning processes to ensure that staff retains core knowledge, skills and expertise.
- Review essential supply chains to ensure they are functioning optimally in support of assets and networks.
- Contribute to the development of strategies to support Qatarisation initiatives and Organisational development activities.
What Required Skills You’ll Bring
- BSc, BEng, BA is a minimum requirement (Educational qualifications should be obtained from creditable and certified University or equivalent Colleges)
- Required relevant Chartered status and Professional License(s)
- Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.
- Minimum 25 years of experience in a relevant area, with at least 12 years in a leading role.
- Both regional and international experience is required. Minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia or equivalent
- Ability to exceptionally communicate verbally and in writing in English is required. Knowledge of Arabic is an asset.
Skills and Attributes:
- Change Management:
- Ability to support the development of strategies to manage changes in customer sentiment, evolving customer needs, and service delivery models.
- Collaboration and Team Development:
- Strong interpersonal skills to work effectively with various stakeholders, including senior management, customers, and support teams.
- Demonstrated ability to mentor and develop team members to ensure ongoing knowledge transfer and skill-building within the organization.
What Desired Skills You’ll Bring
- Excellent knowledge of Microsoft Office Packages and other tools for daily business needs.
- Has worked in the development and implementation of QMS.
Minimum Clearance Required To Start
Not Applicable/None
