Assistant Front Office Manager
Company Description
Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
Job Description
Position Overview:
Mövenpick Hotel Doha is seeking an Assistant Front Office Manager to oversee and optimize the daily operations of our Front Office department. Reporting directly to the General Manager, you will be responsible for ensuring outstanding guest service, maximizing hotel revenue, and managing key operational functions, including guest arrivals and departures, complaints handling, and room availability. You will work to meet departmental objectives while maintaining the highest standards of service.
Key Responsibilities:
- Ensure exceptional guest service, handle guest inquiries and complaints, and provide a seamless check-in/check-out experience.
- Monitor daily Front Office operations and ensure high standards of cleanliness and service.
- Maximize revenue through proactive management and ensure cost-effective operational procedures.
- Lead and train staff to ensure high performance and consistent service quality.
- Manage administrative tasks, including forecasting room occupancy, maintaining guest history records, and preparing reports.
- Assist in the preparation of the annual budget and business plan for the department.
Skills:
1. Guest Service Excellence
2. Operational Management
3. Leadership and Team Management
4. Administrative and Analytical Skills
5. Communication and Interpersonal Skills
Qualifications
- Previous experience in a similar role in the hospitality industry.
- Strong leadership, communication, and interpersonal skills.
- Ability to manage and resolve operational challenges effectively.
- Fluent in English and Arabic (additional languages a plus).
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Front Office Supervisor
Job Description
As a Front Office Supervisor, you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registration, managing room availability, processing payments, and addressing guest inquiries. You’ll also collaborate with all departments, ensuring that operational processes are efficient and that guests’ needs are met promptly and professionally.
This role requires strong leadership, excellent communication skills, and a passion for customer service.
Key Responsibilities:
- Greet, register, and assign rooms to guests with efficiency and a friendly demeanor.
- Verify guest credit and establish payment methods.
- Maintain accurate records of room availability and guest accounts.
- Compute bills, process payments, and handle cash transactions.
- Issue room keys and coordinate bellhop services.
- Assist with reservations, cancellations, and guest inquiries regarding hotel services and local attractions.
- Resolve guest complaints promptly and escalate to management as necessary.
- Post charges to guest accounts for rooms, food, beverage, and other services.
- Coordinate with housekeeping and maintenance teams to address any guest room issues.
- Maintain a high standard of cleanliness and professionalism in the lobby area.
Qualifications
- Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
- Strong communication skills and a passion for guest service.
- Ability to work well under pressure and handle multiple tasks at once.
- Proficiency in hotel management software (e.g., Opera, Fidelio, etc.) and basic computer skills.
- Ability to handle guest complaints with professionalism and tact.
- Knowledge of hotel operations and procedures.
- Strong organizational skills and attention to detail.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
