Front Office Manager
Operations Management
- To establish standards of performance for all areas
- To monitor services and operation against qualitative and quantitative standards of performance
- To create & maintain the necessary conditions for productive work
- To organize and evaluate work to achieve objectives
- To empower direct team members to work with minimal intervention
- To effectively use, monitor and control manpower and material resources balancing both budgetary requirements and customer needs
- To effectively handle cash and accounting procedures that are implemented and adhered to, and take remedial action to address related problems
- To establish, main & enhance productive working relationships at all levels and identify & minimize interpersonal conflict
- To record, store and retrieve information as necessary to statutory standards
- To ensure quick and decisive response to resolve immediate and short term problems
- To ensure that Senior Management duties are undertaken and carried out effectively when required
General Responsibilities
- To promote efficiency, confidence, courtesy & an extremely high standard of social skills
- To generate promote and ensure good inter-departmental relations
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues
- To demonstrate pride in the work place and personal appearance at all times when representing the hotel thus identifying a high level off commitment
- To adhere to company and hotel rules & regulations at all the times.
Key Skills
- Performance Management:
- Establishing and monitoring standards of performance to ensure quality service delivery.
- Ability to analyze data to assess service effectiveness and implement improvements.
- Organizational Skills:
- Strong capability in organizing workflows and tasks to achieve operational objectives efficiently.
- Skills in creating conditions that foster productivity and teamwork.
- Empowerment and Leadership:
- Ability to empower team members to make decisions and work independently, enhancing their confidence and productivity.
- Strong leadership skills to motivate and guide the team effectively.
- Resource Management:
- Expertise in managing manpower and material resources to balance budgetary constraints with customer needs.
- Skills in cost control and financial management, including cash handling and accounting procedures.
- Interpersonal Skills:
- Ability to establish and maintain productive working relationships across departments.
- Conflict resolution skills to minimize interpersonal issues and promote teamwork.
Qualification
– With three (3) to five (5) years experience as Front Office Manager or as Duty Manager in a 4-star or 5-star hotel
– Can speak and write fluent English and Arabic
Job Type: Full-time
Pay: QAR6,000.00 – QAR8,000.00 per month
Application Question(s):
- Can you start immediately?
Experience:
- same or Duty Manager: 2 years (Required)
Language:
- Do you speak Arabic fluently? (Required)
Waitress and Hostess
- Providing excellent service to ensure Guest satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with the Guest whenever necessary.
Key Skills
- Customer Service Excellence:
- Ability to engage with guests warmly and professionally to ensure satisfaction.
- Skills in handling guest complaints and inquiries effectively, ensuring a positive experience.
- Communication Skills:
- Strong verbal communication skills to take orders accurately and convey information clearly.
- Ability to make menu recommendations and answer questions about food and beverage options.
- Attention to Detail:
- Careful attention to guests’ preferences and requests to ensure accurate order taking and delivery.
- Vigilance in maintaining cleanliness and organization in service areas.
- Teamwork:
- Ability to work collaboratively with kitchen staff and other team members to ensure smooth service.
- Flexibility to assist colleagues during busy periods and support team goals.
- Product Knowledge:
- Familiarity with the menu, including ingredients and preparation methods, to provide informed recommendations.
- Understanding of food safety and hygiene standards.
- Multitasking:
- Capacity to manage multiple tasks simultaneously, such as taking orders, serving food, and processing payments.
- Ability to stay organized during peak service times to maintain efficiency.
- Cultural Sensitivity:
- Awareness of and respect for diverse cultural backgrounds, particularly in a multicultural environment.
- Skills in adapting communication styles to cater to different guests’ needs.
Accommodation, transportation and duty meal are provided by the company.
Job Type: Full-time
Pay: QAR1,800.00 – QAR2,500.00 per month
Experience:
- Waitress in 4-star Hotel: 2 years (Required)
Language:
- English (Required)
- Arabic (Preferred)
- Tagalog (Preferred)
