We are excited to welcome motivated and service-driven individuals to join our award-winning Qatar Aviation Services (QAS) team as Customer Services Agents – Buggy Operators.
This is your opportunity to become part of one of the world’s leading aviation groups and deliver exceptional passenger experiences at Hamad International Airport (HIA).
About the Role
As a Customer Services Agent – Buggy Operator, you will play a key role in ensuring seamless and professional support to passengers across various airport touchpoints, including:
- Check-in counters
- Boarding gates
- Transfer desk & disruption units
- Baggage services & lost & found
- Ramp operations
- Crew terminal
- Special handling
- MATAR buggy shuttle services
You will uphold Qatar Airways standards of service excellence while ensuring compliance with safety, security, and airport authority procedures.
Key Responsibilities
- Deliver a warm, caring, and service-oriented experience to all passengers, including those requiring special assistance.
- Follow all Standard Operating Procedures (SOP) and ensure compliance with ISO standards and airline Service Level Agreements (SLAs).
- Report for duty on time with complete uniform and professional grooming.
- Operate the MATAR Buggy Cart safely within the terminal.
- Handle check-in, boarding, queue management, immigration flow support, and hand baggage control.
- Assist at transfer desks, arrivals, and baggage claim areas.
- Manage administrative and documentation tasks as required.
- Coordinate effectively with internal and external airport departments to ensure smooth operations.
- Report any unsafe, illegal, or suspicious activities.
- Support management during emergencies or major operational disruptions, including participation in the Qatar Airways Special Assistance Program.
Why Join Qatar Airways Group?
Be part of an extraordinary story. At Qatar Airways Group, your potential has no limits. You will be part of a global, diverse, and ambitious community committed to innovation, excellence, and continuous growth.
Here, impossible is only a challenge—and together, we achieve the exceptional.
Qualifications & Requirements
- High School Certificate with minimum 1 year of customer service experience
- Previous experience in a customer-facing role within service industries
- Airport experience is an advantage
- Familiarity with DCS systems (MACS, Sabre, Altea) is a plus
- Completed training in Passenger Handling, Civil Aviation, or Customer Service
- Valid Light Vehicle Driving License from your home country
If you have the passion, professionalism, and commitment to deliver world-class service, this opportunity is made for you.
