🏷️ Job Title:
Call Center Agent (Female – Arabic Speaker)
📍 Location:
Doha, Qatar
⏰ Job Type:
Full-time
💰 Salary:
Up to QAR 6,500 per month
✅ Requirements:
- Native Arabic speaker (must)
- Fluent in English – both written and spoken
- Minimum of 2 years experience in customer service or call center
- Must hold a valid QID (Qatar ID)
- Available to join immediately
- Female candidates only
- Age below 30 years
📋 Key Responsibilities:
- Handle inbound and outbound calls in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Manage customer inquiries, complaints, and follow up until full resolution.
- Document interactions using CRM systems and maintain updated customer records.
- Collaborate with other departments to ensure customer satisfaction.
- Meet performance targets such as call handling time, customer satisfaction, and quality standards.
- Work in rotational shifts if required (day/night/weekends).
🎯 Skills & Competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to handle pressure and multitask effectively.
- Positive attitude and professional appearance.
- Proficiency in computer use and Microsoft Office applications.
- Experience with CRM or call center systems is an advantage.
🌟 Benefits (if applicable):
- Medical insurance.
- Annual leave and public holidays.
- Performance-based bonuses or incentives.
- Professional training and career growth opportunities.
