The Customer Service Agent/Receptionist will be responsible for the following:
Arab National
JOB DESCRIPTION / RESPONSIBILITIES:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/Customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Assist callers with inquiries, complaints, and requests.
- Log and escalate issues to relevant internal teams when necessary.
- Ensure data accuracy, completeness, and confidentiality at all times.
- Operate company Customer Relationship Management (CRM) system and other designated customer service tools.
- Log all interactions and outcomes with detailed notes.
- Manage and respond to queries received via multiple public-facing channels including: Telephone, Email, WhatsApp Social Media (if assigned), Onlineforms and inquiry platforms, Offline communication (onsite).
- Submit daily and weekly interaction reports.
- Highlight trends, recurring issues, and customer feedback.
- Support campaigns and initiatives that require direct customer interaction (e.g., RSVP follow-ups, alumni engagement drives, surveys).
REQUIREMENTS and SKILLS
- Fluent in Arabic and English (Spoken and written).
- Proven experience in customer service or receptionist roles.
- Strong communication, interpersonal, and problem-solving skills.
- Familiar with CRM systems and Microsoft Office.
- Professional appearance and behavior suitable for representing the company.
- Duty hours are eight hours per day (Sunday to Thursday 7:30am to 3:30pm).
- with valid QID
Job Type: Contract
Contract length: 3-4 months
Pay: QAR4,500.00 – QAR5,000.00 per month
Language:
- arabic (Required)
