AV Technician
POSITION SUMMARY
Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment and communicate problems to manager/supervisor. Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Visually inspect tools, equipment, or machines. Perform other reasonable job duties as requested by Supervisors.
Skills:
- AV Equipment Operation & Troubleshooting:
- Set-up and operate AV systems such as projection equipment, lighting, microphones, sound systems, and video conferencing tools.
- Ability to troubleshoot issues with AV equipment during events, including identifying technical problems and fixing or reporting them promptly.
- Understanding of AV systems: Knowledge of how different AV equipment works together, including projectors, screens, speakers, lighting, and other multimedia devices.
- Maintenance & Equipment Care:
- Regular maintenance of AV equipment to ensure it remains fully operational, including cleaning, repairing, and replacing faulty parts.
- Labeling broken equipment and maintaining a system for managing defective tools or equipment.
- Cable management: Ability to tape down and dress wires for safety and presentation purposes, ensuring that cables are secure and tidy during events.
- Event Set-up & Management:
- Verify AV equipment setup according to event specifications and Banquet Event Orders (BEOs), ensuring equipment is placed in the correct locations and fully operational before events start.
- Communicate with managers and supervisors regarding additions or deletions to AV setups or event details.
- Customer Service & Communication:
- Guest interaction: Assist and instruct guests/customers on the proper use and operation of AV equipment, ensuring they are comfortable with the technology.
- Upsell AV services: Promote additional AV services to clients, such as enhanced sound or lighting options.
- Clear communication: Speaking with others using professional language and ensuring clear instructions and assistance.
PREFERRED QUALIFICATIONS
Education: High School diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Assistant Banquet Manager
POSITION SUMMARY
Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
Skills:
- Team Leadership & Staff Coordination:
- Leadership skills to ensure that staff members are working cohesively as a team to meet the needs of guests and the event.
- Ability to motivate, guide, and coach staff, ensuring they are performing to company standards and achieving goals.
- Supervisory skills to oversee the activities of banquet staff, manage their tasks, and address any issues promptly.
- Guest Service & Communication:
- Excellent communication skills to interact effectively with guests, staff, and other departments to ensure seamless event operations.
- Ability to anticipate and fulfill guest needs, including responding to special requests or specific banquet event arrangements.
- Professional communication with guests and staff, using clear, polite, and appropriate language at all times.
- Handling customer concerns and resolving any issues related to banquet arrangements or service promptly.
- Event Setup & Maintenance:
- Ensuring that the banquet area/room is set up according to event specifications, maintaining cleanliness and ensuring furniture and equipment are arranged correctly.
- Inspecting table setups for cleanliness, neatness, and compliance with event requirements and company standards.
- Problem-solving and resolving issues related to the setup or maintenance of the banquet area, such as misplaced items or adjustments to the room layout.
- Employee Training & Development:
- Assist with hiring, training, and scheduling banquet staff, ensuring new employees are properly trained on event procedures and company standards.
- Evaluating and counseling staff, providing feedback on performance and offering guidance on how to improve.
- Motivating and coaching employees to perform their best and adhere to company policies and procedures.
- Safety & Security:
- Ensuring all staff follows company safety and security policies and addressing any unsafe work conditions immediately.
- Completion of safety training and certifications as required, ensuring staff are aware of emergency protocols and equipment handling.
- Physical Ability & Dexterity:
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and up to 75 pounds with help, in a banquet setting.
- Tasks may require fine motor skills, including bending, twisting, pulling, and reaching overhead to move equipment or set up tables.
- Ability to move across various surfaces, including sloping, uneven, or slippery floors, and navigate stairs or ramps.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
