The Ned & Ned’s Club

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Account Coordinator

About the job

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose:
The Accounts Coordinator is responsible for providing administrative support to the Director of Finance and to the Finance department. This role ensures efficient, timely preparation of reports/letters, and maintaining accurate records.

Responsibilities:

  • Performs administrative functions such as calendar scheduling for the Director of Finance, oversee the departmental daily attendance sheet and monitor traces of correspondence.
  • Established proper document filing systems and be able to monitor and update any expired contract and agreement in due time.
  • Organize the filling for all supporting document prepared during the month end process.
  • Maintains departmental storage and retrieval systems.
  • Organize Weekly/monthly departmental meeting.
  • Arranging birthday celebration and other staff related gatherings.
  • Prepare meeting agenda and minutes whenever needed.
  • Maintain sufficient stock of printing and stationary for the department.
  • Be able to provide lending hand support or relieve to co-worker during emergency time
  • Prepare letters, memos, and other documents using word processing, spreadsheet or database.
  • Perform other tasks or projects as may be assigned by the Director of Finance ensuring flexibility and adaptability to evolving business needs.

Qualifications & Competencies:

  • Bachelor’s degree in Business Administration, Management, or a related field preferred.
  • Minimum of 2 years of experience in an administrative role within the hospitality industry
  • Proficiency in office software and Microsoft Excel.
  • Strong analytical skills and attention to detail.
  • Strong written and verbal communication skills.
  • Excellent organizational and time-management skills with the ability to handle multiple tasks simultaneously.
  • Effective communication and problem-solving skills.
  • High level of discretion and professionalism.
  • Ability to work collaboratively in a team-oriented environment.

Skills:

Technical Skills

  1. Accounting Knowledge: Understanding of basic accounting principles and practices.
  2. Financial Reporting: Ability to prepare and analyze financial reports.
  3. Accounts Payable/Receivable: Proficiency in managing invoices, payments, and receipts.
  4. Software Proficiency: Familiarity with accounting software (e.g., QuickBooks, SAP, or Oracle) and Microsoft Office Suite, especially Excel.

Analytical Skills

  1. Attention to Detail: Strong focus on accuracy and precision in financial data.
  2. Data Analysis: Ability to analyze financial information and identify discrepancies.

Communication Skills

  1. Effective Communication: Ability to clearly convey information to clients and internal teams.
  2. Interpersonal Skills: Strong ability to build relationships with stakeholders, vendors, and clients.

Organizational Skills

  1. Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
  2. Multitasking: Capability to handle multiple tasks simultaneously without compromising quality.

Problem-Solving Skills

  1. Critical Thinking: Ability to identify issues and develop effective solutions.
  2. Troubleshooting: Skills in resolving discrepancies and addressing inquiries.

Compliance and Regulatory Knowledge

  1. Understanding Regulations: Familiarity with financial regulations and compliance standards relevant to accounting.


 
Front Office Agent

Job Purpose:

We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.

Key Responsibilities:

  • Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
  • Handle check-ins and check-outs efficiently, following all procedures and protocols.
  • Address and resolve guest inquiries, requests, and complaints promptly and professionally.
  • Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
  • Coordinate with other departments to ensure guest satisfaction and seamless operations.
  • Process guest payments, manage cash handling, and maintain accurate records.
  • Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
  • Uphold The Ned Doha’s standards of excellence and hospitality at all times.

Qualifications:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in hotel management software and front office systems.
  • Strong organizational skills and attention to detail.
  • Ability to handle stressful situations calmly and effectively.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • Fluency in English; knowledge of additional languages is an asset.
  • A positive attitude and a commitment to providing outstanding guest service.

Skills:

Customer Service Skills

  1. Excellent Communication: Ability to communicate clearly and effectively with guests and team members.
  2. Interpersonal Skills: Strong ability to build rapport and maintain positive relationships with guests.

Organizational Skills

  1. Time Management: Ability to prioritize tasks and manage time efficiently, especially during busy periods.
  2. Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail.

Problem-Solving Skills

  1. Critical Thinking: Ability to assess situations quickly and provide effective solutions to guest issues or inquiries.
  2. Conflict Resolution: Skills in addressing and resolving complaints or disputes with professionalism.

Technical Skills

  1. Computer Proficiency: Familiarity with hotel management software (e.g., PMS systems), Microsoft Office, and reservation systems.
  2. Cash Handling: Ability to manage cash transactions and maintain accurate financial records.

Professionalism

  1. Positive Attitude: A friendly and approachable demeanor that creates a welcoming atmosphere for guests.
  2. Appearance and Grooming: Adherence to company grooming standards to maintain a professional image.

Attention to Detail

  1. Accuracy: Strong focus on detail when handling reservations, billing, and guest requests.

Teamwork

  1. Collaboration: Ability to work effectively with other departments, such as housekeeping and maintenance, to enhance guest experience.

Adaptability

  1. Flexibility: Ability to adapt to changing situations and guest needs, including working varying shifts.

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