The Ned & Ned’s Club
Account Coordinator
About the job
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
The Accounts Coordinator is responsible for providing administrative support to the Director of Finance and to the Finance department. This role ensures efficient, timely preparation of reports/letters, and maintaining accurate records.
Responsibilities:
- Performs administrative functions such as calendar scheduling for the Director of Finance, oversee the departmental daily attendance sheet and monitor traces of correspondence.
- Established proper document filing systems and be able to monitor and update any expired contract and agreement in due time.
- Organize the filling for all supporting document prepared during the month end process.
- Maintains departmental storage and retrieval systems.
- Organize Weekly/monthly departmental meeting.
- Arranging birthday celebration and other staff related gatherings.
- Prepare meeting agenda and minutes whenever needed.
- Maintain sufficient stock of printing and stationary for the department.
- Be able to provide lending hand support or relieve to co-worker during emergency time
- Prepare letters, memos, and other documents using word processing, spreadsheet or database.
- Perform other tasks or projects as may be assigned by the Director of Finance ensuring flexibility and adaptability to evolving business needs.
Qualifications & Competencies:
- Bachelor’s degree in Business Administration, Management, or a related field preferred.
- Minimum of 2 years of experience in an administrative role within the hospitality industry
- Proficiency in office software and Microsoft Excel.
- Strong analytical skills and attention to detail.
- Strong written and verbal communication skills.
- Excellent organizational and time-management skills with the ability to handle multiple tasks simultaneously.
- Effective communication and problem-solving skills.
- High level of discretion and professionalism.
- Ability to work collaboratively in a team-oriented environment.
Skills:
Technical Skills
- Accounting Knowledge: Understanding of basic accounting principles and practices.
- Financial Reporting: Ability to prepare and analyze financial reports.
- Accounts Payable/Receivable: Proficiency in managing invoices, payments, and receipts.
- Software Proficiency: Familiarity with accounting software (e.g., QuickBooks, SAP, or Oracle) and Microsoft Office Suite, especially Excel.
Analytical Skills
- Attention to Detail: Strong focus on accuracy and precision in financial data.
- Data Analysis: Ability to analyze financial information and identify discrepancies.
Communication Skills
- Effective Communication: Ability to clearly convey information to clients and internal teams.
- Interpersonal Skills: Strong ability to build relationships with stakeholders, vendors, and clients.
Organizational Skills
- Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Multitasking: Capability to handle multiple tasks simultaneously without compromising quality.
Problem-Solving Skills
- Critical Thinking: Ability to identify issues and develop effective solutions.
- Troubleshooting: Skills in resolving discrepancies and addressing inquiries.
Compliance and Regulatory Knowledge
- Understanding Regulations: Familiarity with financial regulations and compliance standards relevant to accounting.
Front Office Agent
Job Purpose:
We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.
Key Responsibilities:
- Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
- Handle check-ins and check-outs efficiently, following all procedures and protocols.
- Address and resolve guest inquiries, requests, and complaints promptly and professionally.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
- Coordinate with other departments to ensure guest satisfaction and seamless operations.
- Process guest payments, manage cash handling, and maintain accurate records.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Uphold The Ned Doha’s standards of excellence and hospitality at all times.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and front office systems.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Fluency in English; knowledge of additional languages is an asset.
- A positive attitude and a commitment to providing outstanding guest service.
Skills:
Customer Service Skills
- Excellent Communication: Ability to communicate clearly and effectively with guests and team members.
- Interpersonal Skills: Strong ability to build rapport and maintain positive relationships with guests.
Organizational Skills
- Time Management: Ability to prioritize tasks and manage time efficiently, especially during busy periods.
- Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail.
Problem-Solving Skills
- Critical Thinking: Ability to assess situations quickly and provide effective solutions to guest issues or inquiries.
- Conflict Resolution: Skills in addressing and resolving complaints or disputes with professionalism.
Technical Skills
- Computer Proficiency: Familiarity with hotel management software (e.g., PMS systems), Microsoft Office, and reservation systems.
- Cash Handling: Ability to manage cash transactions and maintain accurate financial records.
Professionalism
- Positive Attitude: A friendly and approachable demeanor that creates a welcoming atmosphere for guests.
- Appearance and Grooming: Adherence to company grooming standards to maintain a professional image.
Attention to Detail
- Accuracy: Strong focus on detail when handling reservations, billing, and guest requests.
Teamwork
- Collaboration: Ability to work effectively with other departments, such as housekeeping and maintenance, to enhance guest experience.
Adaptability
- Flexibility: Ability to adapt to changing situations and guest needs, including working varying shifts.