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\u00b7 To provide tenant support and customer service in property management. Find solution to tenant problems and advise the appropriate action<\/p>\n\n\n\n
\u00b7 The call center agent is a pivotal role in any organization and he\/ she is the first point of call when a tenant is having a problem or concerns.<\/p>\n\n\n\n
\u00b7 The call center needs to have a broad understanding of the information systems that are used in the property management<\/p>\n\n\n\n
\u00b7 Must have a solid understanding of the technology that the property management is utilizing to run the information systems.<\/p>\n\n\n\n
\u00b7 Needs to have a very high level of communication skills so that he \/ she must able to determine and define the users\u2019 issue or concerns.<\/p>\n\n\n\n
\u00b7 Diagnose the problem and identifies whether it is something that can be resolved at point of call or whether the incident can be referred to a specialist area within the information technology department for further analysis and then resolution.<\/p>\n\n\n\n
\u00b7 The call center agent is the face of Le Mirage Property Management; therefore they need to project a positive, client-focused image whilst resolving incidents in a timely and efficient manner.<\/p>\n\n\n\n
\u00b7 To promptly attend to tenants\u2019 inquiries, complaints, call bookings and directory inquiries.<\/p>\n\n\n\n
\u00b7 To be polite, courteous, helpful, attentive and respectful to customers at all times during duty.<\/p>\n\n\n\n
\u00b7 To answer all customers query to utmost clarity.<\/p>\n\n\n\n
\u00b7 Any other jobs assigned by the Supervisor\/Customer Services Manager\/ Property Manager\/ Facility Management Supervisor and Director of Operations in the interest of the corporation.<\/p>\n\n\n\n
\u00b7 Provide and effective and efficient service to all callers of the helpdesk and call center.<\/p>\n\n\n\n
\u00b7 Demonstrate a good understanding of the properties under management including property management agreements and landlords\u2019 responsibilities.<\/p>\n\n\n\n
\u00b7 Ensure all relevant work requests received by the call center are logged correctly in a timely manner, then communicated to appropriate supplier.<\/p>\n\n\n\n
\u00b7 Monitor progress of requests from the initial report stage, through quotation receipt, ordering and completion of works and invoice receipts.<\/p>\n\n\n\n
\u00b7 Actively progress requests to conclusion and in line with defined Service levels.<\/p>\n\n\n\n
\u00b7 Ensure that data base records are comprehensive and accurate.<\/p>\n\n\n\n
\u00b7 Provide regular reports of works status to stakeholders<\/p>\n\n\n\n
Job Type: Full-time<\/p>\n\n\n\n
Pay: QAR2,500.00 per month<\/p>\n\n\n\n
Ability to commute\/relocate:<\/p>\n\n\n\n
The duties of a call center involve a variety of tasks aimed at handling incoming and outgoing calls efficiently to provide customer support, resolve inquiries, and facilitate communication. Here are the typical duties of call center agents:<\/p>\n\n\n\n
Call center agents play a critical role in representing the company\u2019s brand, maintaining customer relationships, and ensuring positive experiences through effective communication and problem-solving skills. Their dedication to customer service excellence contributes significantly to the overall success and reputation of the organization.<\/p>\n\n\n\n