{"id":2290,"date":"2025-12-16T10:45:51","date_gmt":"2025-12-16T07:45:51","guid":{"rendered":"https:\/\/careers.getforsa.com\/?p=2290"},"modified":"2026-01-04T16:06:03","modified_gmt":"2026-01-04T13:06:03","slug":"ecco-gulf-majorel-qatar","status":"publish","type":"post","link":"https:\/\/careers.getforsa.com\/?p=2290","title":{"rendered":"ECCO Gulf Majorel Qatar"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udf1f Join ECCO Gulf Majorel Qatar<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Call Center Representative<\/strong><\/h3>\n\n\n\n<p>ECCO Gulf Majorel Qatar is seeking motivated and customer-oriented <strong>Call Center Representatives<\/strong> to join our dynamic and growing team. This role is ideal for individuals who are passionate about delivering excellent customer experiences and thrive in fast-paced service environments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd39 <strong>Job Overview<\/strong><\/h3>\n\n\n\n<p>As a Call Center Representative, you will serve as the first point of contact for our valued customers. You will be responsible for handling customer interactions professionally, resolving inquiries efficiently, and ensuring a high level of customer satisfaction at all times.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd39 <strong>Key Responsibilities<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle <strong>inbound and outbound customer calls<\/strong> related to services, inquiries, and follow-ups.<\/li>\n\n\n\n<li>Provide <strong>accurate, clear, and timely information<\/strong> to customers.<\/li>\n\n\n\n<li>Identify customer needs and offer appropriate <strong>solutions and alternatives<\/strong>.<\/li>\n\n\n\n<li>Maintain and update <strong>customer records<\/strong> and call logs in CRM systems.<\/li>\n\n\n\n<li>Resolve customer complaints in a <strong>professional, calm, and efficient manner<\/strong>.<\/li>\n\n\n\n<li>Escalate complex issues to the relevant department when necessary.<\/li>\n\n\n\n<li>Follow <strong>call center scripts, quality standards, and performance KPIs<\/strong>.<\/li>\n\n\n\n<li>Collaborate with team members and supervisors to <strong>improve service quality<\/strong>.<\/li>\n\n\n\n<li>Ensure compliance with <strong>company policies, procedures, and data confidentiality standards<\/strong>.<\/li>\n\n\n\n<li>Contribute to a positive and supportive team environment.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd39 <strong>Required Profile<\/strong><\/h3>\n\n\n\n<p>We are looking for enthusiastic, reliable, and customer-focused candidates who meet the following criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Previous experience in a <strong>call center, customer service, or contact center role<\/strong> is preferred.<\/li>\n\n\n\n<li>Excellent <strong>verbal communication and interpersonal skills<\/strong>.<\/li>\n\n\n\n<li>Strong <strong>problem-solving and decision-making abilities<\/strong>.<\/li>\n\n\n\n<li>Ability to work under pressure and manage <strong>high call volumes<\/strong>.<\/li>\n\n\n\n<li>High level of <strong>patience, professionalism, and emotional control<\/strong>.<\/li>\n\n\n\n<li>Proficiency in using <strong>computer systems, CRM tools, and MS Office<\/strong>.<\/li>\n\n\n\n<li><strong>Fluency in Arabic and English<\/strong> (spoken and written).<\/li>\n\n\n\n<li>Willingness to work in <strong>rotational shifts<\/strong>, if required.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd39 <strong>What We Offer<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Competitive salary package.<\/li>\n\n\n\n<li>Professional and supportive work environment.<\/li>\n\n\n\n<li>Ongoing <strong>training and development programs<\/strong>.<\/li>\n\n\n\n<li>Career growth opportunities within ECCO Gulf Majorel.<\/li>\n\n\n\n<li>Exposure to international service standards and best practices.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd39 <strong>Why Join ECCO Gulf Majorel?<\/strong><\/h3>\n\n\n\n<p>At ECCO Gulf Majorel, we believe our people are our greatest asset. We provide an inclusive workplace where employees are empowered to grow, develop their skills, and build long-term careers in the customer experience industry.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.eccogulf.com.qa\/careers\" data-type=\"link\" data-id=\"https:\/\/www.eccogulf.com.qa\/careers\"> Apply Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83c\udf1f Join ECCO Gulf Majorel Qatar Call Center Representative ECCO Gulf Majorel Qatar is seeking motivated and customer-oriented Call Center Representatives to join our dynamic and growing team. This role is ideal for individuals who are passionate about delivering excellent customer experiences and thrive in fast-paced service environments. \ud83d\udd39 Job Overview As a Call Center [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1"],"_links":{"self":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2290"}],"version-history":[{"count":3,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2290\/revisions"}],"predecessor-version":[{"id":2373,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2290\/revisions\/2373"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/media\/381"}],"wp:attachment":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}