{"id":2157,"date":"2025-09-26T09:50:10","date_gmt":"2025-09-26T06:50:10","guid":{"rendered":"https:\/\/careers.getforsa.com\/?p=2157"},"modified":"2025-09-26T09:50:11","modified_gmt":"2025-09-26T06:50:11","slug":"call-center-agent-2","status":"publish","type":"post","link":"https:\/\/careers.getforsa.com\/?p=2157","title":{"rendered":"Call-Center-Agent"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">\ud83d\udccc Job Overview<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Position<\/strong>: Call Center Agent<\/li>\n\n\n\n<li><strong>Location<\/strong>: Doha, Qatar<\/li>\n\n\n\n<li><strong>Company<\/strong>: Al Abdulghani Motors<\/li>\n\n\n\n<li><strong>Date Posted<\/strong>: September 22, 2025<\/li>\n\n\n\n<li><strong>Job Requisition ID<\/strong>: 643<\/li>\n\n\n\n<li><strong>Purpose<\/strong>: To deliver excellent customer service through inbound and outbound calls, conduct customer satisfaction surveys, and resolve customer concerns in a professional manner, ensuring a high level of customer satisfaction.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\ud83d\udee0\ufe0f Key Responsibilities<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adhere to company policies and procedures.<\/li>\n\n\n\n<li>Handle <strong>inbound and outbound calls<\/strong> related to inquiries, requests, sales, service campaigns, and complaints.<\/li>\n\n\n\n<li>Conduct <strong>customer satisfaction surveys<\/strong> across Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car, and HED.<\/li>\n\n\n\n<li>Contact customers affected by <strong>vehicle recalls<\/strong>.<\/li>\n\n\n\n<li>Create, follow up, and escalate requests, inquiries, and cases to relevant departments.<\/li>\n\n\n\n<li>Document all critical information from customer interactions.<\/li>\n\n\n\n<li>Update customer data in <strong>SAP CRM system<\/strong>.<\/li>\n\n\n\n<li>Achieve or exceed targets for:\n<ul class=\"wp-block-list\">\n<li><strong>Call Quality<\/strong><\/li>\n\n\n\n<li><strong>Survey Completion Volume<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Support the CRM Department in various activities as required by management.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\ud83c\udf93 Required Qualifications<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bachelor\u2019s degree<\/strong>.<\/li>\n\n\n\n<li>Minimum <strong>3 years of Call Center experience<\/strong>.<\/li>\n\n\n\n<li><strong>Bilingual (Arabic &amp; English)<\/strong> \u2013 mandatory.<\/li>\n\n\n\n<li>Strong communication skills (verbal and written).<\/li>\n\n\n\n<li>Ability to <strong>multitask and prioritize effectively<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\ud83d\udca1 Preferred Skills<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proven track record in <strong>customer service excellence<\/strong>.<\/li>\n\n\n\n<li>Professional handling of customer complaints and escalations.<\/li>\n\n\n\n<li>Familiarity with <strong>SAP and CRM systems<\/strong>.<\/li>\n\n\n\n<li>Ability to perform under pressure and meet performance targets.<\/li>\n\n\n\n<li>Strong teamwork, adaptability, and problem-solving skills.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\ud83c\udfaf Notes for Applicants<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prior <strong>automotive or dealership experience<\/strong> is considered a plus.<\/li>\n\n\n\n<li>Candidates must demonstrate strong <strong>soft skills<\/strong> such as courtesy, patience, and active listening.<\/li>\n\n\n\n<li>The role offers opportunities to develop within a <strong>leading automotive company<\/strong> in Qatar.<\/li>\n<\/ul>\n\n\n\n<p><strong><a href=\"https:\/\/careers.aamotors.com\/job\/Doha-Call-Center-Agent\/1325520055\/\" data-type=\"link\" data-id=\"https:\/\/careers.aamotors.com\/job\/Doha-Call-Center-Agent\/1325520055\/\">Apply Now<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccc Job Overview \ud83d\udee0\ufe0f Key Responsibilities \ud83c\udf93 Required Qualifications \ud83d\udca1 Preferred Skills \ud83c\udfaf Notes for Applicants Apply Now<\/p>\n","protected":false},"author":2,"featured_media":381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2157","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1"],"_links":{"self":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2157"}],"version-history":[{"count":1,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2157\/revisions"}],"predecessor-version":[{"id":2158,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2157\/revisions\/2158"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/media\/381"}],"wp:attachment":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}