{"id":2007,"date":"2025-07-22T16:18:51","date_gmt":"2025-07-22T13:18:51","guid":{"rendered":"https:\/\/careers.getforsa.com\/?p=2007"},"modified":"2025-07-22T16:18:52","modified_gmt":"2025-07-22T13:18:52","slug":"call-center-18","status":"publish","type":"post","link":"https:\/\/careers.getforsa.com\/?p=2007","title":{"rendered":"Call Center"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><strong>Job Advertisement \u2013<\/strong><\/p>\n\n\n\n<p>Our medical center is looking to hire a <strong>highly motivated female employee<\/strong> to join our team.<\/p>\n\n\n\n<p><strong>Job Title:<\/strong> Call Center Agent (Female)<br><strong>Department:<\/strong> Call Center \u2013 Reception<br><strong>Direct Supervisor:<\/strong> Marketing Manager \/ Center Manager<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Job Objective:<\/strong><\/h3>\n\n\n\n<p>To handle incoming and outgoing calls, schedule appointments, provide patients with necessary information, and transfer calls to the concerned departments in a professional and prompt manner to ensure patient satisfaction and the highest level of service quality.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Duties and Responsibilities:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer all incoming calls from patients and clients in a courteous and professional manner.<\/li>\n\n\n\n<li>Schedule patient appointments accurately according to doctor and clinic availability.<\/li>\n\n\n\n<li>Transfer calls to the appropriate departments or staff upon request.<\/li>\n\n\n\n<li>Provide patients with accurate information about doctors, specialties, working hours, and available services.<\/li>\n\n\n\n<li>Follow up on confirmed or rescheduled appointments and update the electronic system accordingly.<\/li>\n\n\n\n<li>Receive initial complaints or feedback from patients and escalate them to the concerned management.<\/li>\n\n\n\n<li>Maintain the confidentiality of patient information and records.<\/li>\n\n\n\n<li>Collaborate with the internal team to ensure smooth workflow.<\/li>\n\n\n\n<li>Use booking and communication systems efficiently and professionally.<\/li>\n\n\n\n<li>Perform any other duties assigned by management within the scope of work.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Qualifications Required:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High school diploma minimum (university degree is preferred).<\/li>\n\n\n\n<li>Previous experience in a call center, preferably in the healthcare sector.<\/li>\n\n\n\n<li>Proficiency in Arabic and English (spoken and written).<\/li>\n\n\n\n<li>Strong communication skills and ability to deal with patients.<\/li>\n\n\n\n<li>Ability to work under pressure and manage time effectively.<\/li>\n\n\n\n<li>Good knowledge of computer systems, booking software, and social media platforms.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Benefits:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Competitive salary with attractive incentives.<\/li>\n\n\n\n<li>Professional and supportive work environment.<\/li>\n\n\n\n<li>Opportunities for professional development and continuous training.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>How to Apply:<\/strong><br>Interested candidates should send their CVs to: <strong><a>hr@al-wehda.com<\/a><\/strong><\/p>\n\n\n\n<p><strong>Job Type:<\/strong> Full-time<br><strong>Pay:<\/strong> QAR 4,500.00 \u2013 QAR 5,500.00 per month<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Advertisement \u2013 Our medical center is looking to hire a highly motivated female employee to join our team. Job Title: Call Center Agent (Female)Department: Call Center \u2013 ReceptionDirect Supervisor: Marketing Manager \/ Center Manager Job Objective: To handle incoming and outgoing calls, schedule appointments, provide patients with necessary information, and transfer calls to the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2007","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1"],"_links":{"self":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2007"}],"version-history":[{"count":1,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2007\/revisions"}],"predecessor-version":[{"id":2008,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/2007\/revisions\/2008"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/media\/381"}],"wp:attachment":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2007"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2007"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}