{"id":1854,"date":"2025-04-29T19:10:37","date_gmt":"2025-04-29T16:10:37","guid":{"rendered":"https:\/\/careers.getforsa.com\/?p=1854"},"modified":"2025-04-29T19:10:37","modified_gmt":"2025-04-29T16:10:37","slug":"call-centre-agent","status":"publish","type":"post","link":"https:\/\/careers.getforsa.com\/?p=1854","title":{"rendered":"Call Centre Agent"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Position: Call Centre Agent \u2013 Full Time<\/strong><\/h3>\n\n\n\n<p><strong>Location:<\/strong> Doha, Qatar<br><strong>Industry:<\/strong> Customer Service \/ Administrative Support<br><strong>Job Type:<\/strong> Full-time<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Responsibilities:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer and manage all incoming and outgoing calls in a professional and courteous manner.<\/li>\n\n\n\n<li>Greet and assist visitors, ensuring a warm and welcoming environment.<\/li>\n\n\n\n<li>Handle customer inquiries, resolve complaints, or direct them to the appropriate department.<\/li>\n\n\n\n<li>Receive, log, and distribute letters, packages, and other correspondence efficiently.<\/li>\n\n\n\n<li>Prepare and dispatch outgoing mail, including drafting emails, letters, and securing parcels.<\/li>\n\n\n\n<li>Sort, prioritize, and forward emails to the concerned departments.<\/li>\n\n\n\n<li>Monitor and replenish office supplies; ensure smooth day-to-day administrative operations.<\/li>\n\n\n\n<li>Maintain accurate and organized records, logs, and filing systems (physical and digital).<\/li>\n\n\n\n<li>Assist with booking travel arrangements, coordinating appointments, and managing schedules.<\/li>\n\n\n\n<li>Provide general administrative and clerical support to the team and management.<\/li>\n\n\n\n<li>Perform other related tasks as assigned to support office functionality.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Requirements:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Experience:<\/strong> Minimum 1\u20132 years of proven experience in a call centre, front desk, or administrative role.<\/li>\n\n\n\n<li><strong>Technical Skills:<\/strong> Familiarity with office equipment (e.g. fax machines, scanners, printers).<\/li>\n\n\n\n<li><strong>Software Skills:<\/strong> Strong knowledge of MS Office Suite, especially Excel and Word.<\/li>\n\n\n\n<li><strong>Languages:<\/strong> Proficiency in both <strong>English<\/strong> and <strong>Arabic<\/strong> (spoken and written).<\/li>\n\n\n\n<li><strong>Customer Service:<\/strong> Exceptional interpersonal and customer service skills.<\/li>\n\n\n\n<li><strong>Organization:<\/strong> Ability to multitask, prioritize tasks, and manage time efficiently.<\/li>\n\n\n\n<li><strong>Problem-Solving:<\/strong> Ability to handle challenging situations with professionalism and calm.<\/li>\n\n\n\n<li><strong>Flexibility:<\/strong> Willingness to work in rotational shifts, including evenings, weekends, or holidays if needed.<\/li>\n\n\n\n<li><strong>Relocation:<\/strong> Must be currently residing in Doha or able to relocate prior to joining.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Application Questions:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are you available to join immediately?<\/li>\n\n\n\n<li>What is your current notice period?<\/li>\n\n\n\n<li>Do you have prior experience working in a similar role in Qatar or the GCC?<br><br><strong><a href=\"https:\/\/qa.indeed.com\/cmp\/Human-Capital-Group\/jobs\" data-type=\"link\" data-id=\"https:\/\/qa.indeed.com\/cmp\/Human-Capital-Group\/jobs\"> Apply Now<\/a><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Position: Call Centre Agent \u2013 Full Time Location: Doha, QatarIndustry: Customer Service \/ Administrative SupportJob Type: Full-time Key Responsibilities: Requirements: Application Questions:<\/p>\n","protected":false},"author":2,"featured_media":381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1"],"_links":{"self":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/1854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1854"}],"version-history":[{"count":1,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/1854\/revisions"}],"predecessor-version":[{"id":1855,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/1854\/revisions\/1855"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/media\/381"}],"wp:attachment":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}