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Become expert in customer service and polish your professional communication skills in this free online course.<\/p>\n\n\n\n
This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People\u2019s perceptions of your company\u2019s brand are defined by customer experience, so sign up to make sure they remember you fondly.<\/p>\n\n\n\n
<\/a><\/p>\n\n\n\n MODULE <\/p>\n\n\n\n In this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.Continue Learning<\/p>\n\n\n\n <\/a><\/p>\n\n\n\n MODULE <\/p>\n\n\n\n In this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.Continue Learning<\/p>\n\n\n\n <\/a><\/p>\n\n\n\n MODULE <\/p>\n\n\n\n In this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle<\/p>\n\n\n\n <\/a><\/p>\n\n\n\n MODULE <\/p>\n\n\n\n In this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.Continue Learning<\/p>\n\n\n\n <\/a><\/p>\n\n\n\n MODULE <\/p>\n\n\n\n In this module, Enduring Stress, students will learn about how to endure the stresses of working in customer service.Continue Learning<\/p>\n\n\n\n <\/a><\/p>\n\n\n\n MODULE <\/p>\n\n\n\nUnderstanding Customer Service<\/h3>\n\n\n\n
Focusing on the Customer<\/h3>\n\n\n\n
Customer Service and the Telephone<\/h3>\n\n\n\n
Handling Complaints<\/h3>\n\n\n\n
Enduring Stress<\/h3>\n\n\n\n
Course assessment<\/h3>\n\n\n\n