{"id":1807,"date":"2025-04-09T16:12:55","date_gmt":"2025-04-09T13:12:55","guid":{"rendered":"https:\/\/careers.getforsa.com\/?p=1807"},"modified":"2025-04-09T16:12:55","modified_gmt":"2025-04-09T13:12:55","slug":"call-center-17","status":"publish","type":"post","link":"https:\/\/careers.getforsa.com\/?p=1807","title":{"rendered":"Call Center"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcde <strong>Call Center Duties &amp; Responsibilities<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1. <strong>Answering Inbound Calls<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to customer inquiries promptly and professionally.<\/li>\n\n\n\n<li>Providing accurate information about products or services.<\/li>\n\n\n\n<li>Logging call details and customer interactions in CRM systems.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2. <strong>Making Outbound Calls<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Following up with customers on previous issues.<\/li>\n\n\n\n<li>Conducting surveys or sales calls.<\/li>\n\n\n\n<li>Confirming appointments or deliveries.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. <strong>Problem Solving<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshooting product\/service issues.<\/li>\n\n\n\n<li>Escalating complex problems to supervisors or specialized departments.<\/li>\n\n\n\n<li>Following up to ensure issues are resolved.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4. <strong>Data Entry &amp; Documentation<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recording details of customer conversations.<\/li>\n\n\n\n<li>Updating customer profiles.<\/li>\n\n\n\n<li>Maintaining accurate call logs and notes.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">5. <strong>Providing Product\/Service Support<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explaining features, pricing, and policies.<\/li>\n\n\n\n<li>Assisting with orders, returns, refunds, or technical issues.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">6. <strong>Meeting KPIs &amp; Targets<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hitting targets such as average handling time, first-call resolution, and customer satisfaction scores.<\/li>\n\n\n\n<li>Participating in training and quality assurance sessions.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">7. <strong>Handling Complaints<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Listening empathetically to customer concerns.<\/li>\n\n\n\n<li>Offering solutions or compensation when necessary.<\/li>\n\n\n\n<li>Remaining calm under pressure.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">The Call Center Executive personnel will work with our facility management company, reporting to the Operations Director<\/h4>\n\n\n\n<p>Job Summary:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer telephone, email, and internet enquiries about goods and services provided by the organization<\/li>\n\n\n\n<li>Promote the goods and services<\/li>\n\n\n\n<li>Handle customer inquiries and complaints<\/li>\n\n\n\n<li>Help customers with questions or issues including issues that can be resolved with a quick call, text, or canned response<\/li>\n<\/ul>\n\n\n\n<p>Job Type: Full-time<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/qa.indeed.com\/cmp\/Tadmur-Holding-Wll-2\/jobs\" data-type=\"link\" data-id=\"https:\/\/qa.indeed.com\/cmp\/Tadmur-Holding-Wll-2\/jobs\">Apply Now<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcde Call Center Duties &amp; Responsibilities 1. Answering Inbound Calls 2. Making Outbound Calls 3. Problem Solving 4. Data Entry &amp; Documentation 5. Providing Product\/Service Support 6. Meeting KPIs &amp; Targets 7. Handling Complaints The Call Center Executive personnel will work with our facility management company, reporting to the Operations Director Job Summary: Job Type: [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1807","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1"],"_links":{"self":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/1807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1807"}],"version-history":[{"count":1,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/1807\/revisions"}],"predecessor-version":[{"id":1808,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/posts\/1807\/revisions\/1808"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=\/wp\/v2\/media\/381"}],"wp:attachment":[{"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1807"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/careers.getforsa.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}